Product Manager

Partner with Engineering:
o Attend standups to move stories forward and help with blockers (with guidance from sr pdm)
User Support: Be the first line of defense to triage tickets / questions
o Answer directly if its a question about basic functionality
o Answer directly about general product roadmap questions
o Open Jira tickets as needed for ServiceNow requests
o Discern technical questions and know which tech partner to raise it to
o Direct product questions to sr pdm as needed
Own ServiceNow Tickets: Track progress on open tickets, communicate weekly to brands to minimize organic reaching out re tickets
Training & Documentation:
o Help with any documentation or maintaining a library and directing people to the right training as needed
o Assist with documenting requirements
Own a scope of the business (stretch):
o As this person grows and is ready for more, they can take on their own piece of the business (e.g. be