Overview
On Site
Depends on Experience
Full Time
Skills
Desktop Support Engineer
SCCM
Intune
Job Details
Position: Desktop Support Engineer
Location: Houston, TX 77094 (Onsite)
Hiring: Contract / Fulltime
Mandatory Skills -
SCCM, Intune, Application installs, as hands and feet support Network config, switch config, LAN, WAN, building relations with both customer and end user and aware of site knowledge and management
- Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
- Assists in the setup and operation of audio-visual hardware as required by end-user
- Determine appropriate hardware and software based on corporate policy and end-user requirements
- Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
- Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
- Assist in administration and maintenance of technology infrastructure components
- May assist in installation, maintenance, troubleshooting and repair of office telephony system
- Uses corporate incident management system to record and track all support work
- Maintains accurate hardware and software records for corporate assets
Essential Skill:
- Service Now experience
- MS Windows 10 & 11
- MS Office 365 inc OneDrive
- Networking imaging and PXE Boot (SCCM/Intune)
- Remote support tools
- Network patching and cabling
- Server room/Comms room experience
- Clear communication skills (written and verbal)
- Excellent time management
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