Senior Analytics Consultant

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 18 Month(s)

Skills

Analytics
Piwik Pro
Matomo
Adobe Analytics
TAG

Job Details

Senior Analytics Consultant

Location: Remote

Duration: 18 Months

Piwik Pro / Matomo experience is a must

 

Responsibilities:

We are seeking a highly skilled and results-driven Analytics Consultant to join our team. In this role, you will be responsible for identifying, tracking, and analyzing key operational and usage metrics related to our chatbot systems. Your insights will be pivotal in optimizing chatbot performance, improving user engagement, and contributing to strategic decision-making.

 

Key Responsibilities:

Metric Identification Definition: Collaborate with product and operations teams to identify critical chatbot performance metrics, both operational (e.g., response time, accuracy, escalation rates) and usage-related (e.g., user interactions, retention, satisfaction).

Data Collection Analysis: Develop and implement strategies to collect data on chatbot usage and operational performance, ensuring data integrity and accuracy.

Reporting Dashboards: Design and maintain interactive dashboards and reports for internal stakeholders to monitor chatbot performance. Provide actionable insights through data visualization tools such as Tableau, Power BI, or similar.

Trend Analysis Optimization: Analyze chatbot usage patterns, identify trends, and recommend improvements to enhance user experience and operational efficiency.

A/B Testing: Support or lead A/B testing initiatives to assess the impact of changes to chatbot features and functionality.

Cross-Functional Collaboration: Work closely with product managers, engineers, and UX/UI teams to ensure that insights from analytics are incorporated into ongoing chatbot development and optimization efforts.

Performance Monitoring: Continuously monitor chatbot performance to identify opportunities for improvement and ensure that metrics align with business goals.

Present Findings: Regularly present findings and recommendations to senior management and other stakeholders in a clear, actionable format.

 

Qualifications:

Bachelors or Master degree in Data Analytics, Business Intelligence, Statistics, Computer Science, or a related field.

Adobe Analytics, Google Tag Manager, Adobe Tags (Launch), Google Analytics 4, Piwik Pro / Matomo, Analytics SME

Piwik Tag Manager, HTML/JSON/JS/web SME

Strong proficiency in data analysis tools and languages such as SQL, Python, R, or similar.

Experience with business intelligence tools (e.g., Tableau, Power BI, Google Data Studio) for data visualization and reporting.

Strong analytical thinking with a deep understanding of KPIs and the ability to translate data into actionable insights.

Excellent communication skills, both verbal and written, with the ability to present complex data in an easily understandable manner.

Detail-oriented with the ability to manage multiple projects and deadlines in a fast-paced environment.

Preferred Skills

Experience with A/B testing and experimentation frameworks.

Experience with chatbot data analytics or natural language processing (NLP) systems.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.