Overview
On Site
Full Time
Skills
Web Content
Marketing
Sales
Microsoft Azure
Operational Excellence
Usability
Workflow Analysis
Management
Incident Management
Cisco ICM
Agile
User Experience
Microsoft
Backbone.js
Research
Apache Velocity
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2083119
Job Description:
? Job Title: UX Researcher - Internal Tools & Incident Management
? Location: Remote (Pacific Time preferred)
? Contract Length: 18 months
? Schedule: Monday-Friday, 40 hours/week | No OT
? Potential for Extension: Yes
? About the Team
Join Azure X-an innovative UX group within Azure Core-dedicated to elevating Microsoft's engineering and developer experiences. This team focuses on improving internal systems that handle outages and incidents, driving operational excellence at scale.
? What You'll Do
As a UX Researcher, you'll independently run weekly rapid research cycles aimed at improving Microsoft's internal incident management tools. Youll gather insights that directly inform product decisions and drive impactful change across high-visibility engineering systems.
Key Responsibilities:
Basic Qualifications:
This is not your average UX gig. Youll work on tools that directly impact the way Microsoft responds to outages and incidents-helping shape the backbone of internal engineering operations. It's fast-paced, high-stakes, and offers real visibility across leadership and teams.
If youre energized by turning research into action and thrive in high-velocity environments, this role is tailor-made for you.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
? Job Title: UX Researcher - Internal Tools & Incident Management
? Location: Remote (Pacific Time preferred)
? Contract Length: 18 months
? Schedule: Monday-Friday, 40 hours/week | No OT
? Potential for Extension: Yes
? About the Team
Join Azure X-an innovative UX group within Azure Core-dedicated to elevating Microsoft's engineering and developer experiences. This team focuses on improving internal systems that handle outages and incidents, driving operational excellence at scale.
? What You'll Do
As a UX Researcher, you'll independently run weekly rapid research cycles aimed at improving Microsoft's internal incident management tools. Youll gather insights that directly inform product decisions and drive impactful change across high-visibility engineering systems.
Key Responsibilities:
- Lead fast-turnaround UX studies including usability tests, concept evaluations, and workflow analyses
- Collaborate with multidisciplinary teams to implement research-driven solutions
- Analyze data and deliver concise reports tailored to diverse stakeholders-including executives
- Advocate for user needs in the development of tools that streamline outage mitigation
Basic Qualifications:
- Experience: Minimum 5 years of industry experience post-graduation (ideally 5-7)
- Education: Flexible-no specific degree required
- Research Autonomy: Proven ability to run full-cycle UX studies without oversight
- Familiarity with Microsoft's Incident and Case Management (ICM) system or equivalent large-scale tooling
- Track record of delivering executive-facing written reports under tight timelines
- Experience in agile, rapid-test environments
This is not your average UX gig. Youll work on tools that directly impact the way Microsoft responds to outages and incidents-helping shape the backbone of internal engineering operations. It's fast-paced, high-stakes, and offers real visibility across leadership and teams.
If youre energized by turning research into action and thrive in high-velocity environments, this role is tailor-made for you.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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