IT Desktop Support Specialist - (onsite work)

Overview

On Site
Market
Contract - Independent
Contract - W2
Contract - 24+ mo(s)

Skills

DESKTOP SUPPORT
WINDOWS
MAC O/S
ACTIVE DIRECTORY

Job Details

Title: IT Desktop Support Specialist
Duration: 12 months (onsite work)
Location: Redwood City, CA

Pay rate: $39.50 - $44.50 per hour, W-2 only

Position will be responsible for C-level Support and meeting support. Good interaction and social skills to pro-actively collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff.

Responsibilities:
Work in an environment in which technicians will be motivated to provide best in class customer service.
Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
Strong application troubleshooting skills
Advanced Knowledge and understanding of video conferencing equipment and usage.
Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.

Skills:
Windows 10, Mac OS, iOS & Android mobile OS.
Understanding of current hardware standards and future hardware releases.
Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
Strong hardware and software troubleshooting skills in a fast paced environment required.
Knowledge of supporting large meetings/Zoom webinars and managing them.
Able to lift 50 lbs

Skills Required:
MAC TCP
VIDEO CONFERENCING
TROUBLE-SHOOTING
WINDOWS 10
ORACLE

Education: College Preferred

The following benefits are offered for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, and a 401(k) retirement plan.

Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws. #IND
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