Sr. Specialist, SCCM & Desktop Engineering

Job Description

Summary of Job Scope

We are seeking an experienced, energetic, forward-thinking professional to join our Information Technology group. The role will be responsible for providing desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our Company's global employees.

Primary Activities / Responsibilities

• Engineer & support corporate desktop Windows configurations
• Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences
• Design Windows deployment strategies
• Manage, test, and deploy Group Policies
• Respond to all incoming requests for new or changes to Group Policy
• Manage priorities, timelines, and communicate with all necessary parties through deployment process
• Document the environment in a customer facing format
• Create and maintain all SDLC documentation
• Microsoft Configuration Manager
• Deep understanding of SCCM infrastructure roles
• Cloud Management Gateway
• Deep understating of SCCM Client troubleshooting
• Microsoft SQL Server
• Basic understanding of SQL management
• Building own SCCM SQL queries
• Microsoft SCOM
• Basic understanding of MS System Center Operations Manager
• 3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)
• Working with the latest technologies
• Research and master new technologies quickly
• Provide technical guidance and implementation
• Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams
• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
• Collaborate across IT and business areas to develop and implement new processes that help maintain the company's computing environment

Overall Professional Competencies:

Ability to take initiative and work with minimum direction in a highly demanding environment

Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies

Proven analytical and problem-solving abilities

Exceptional customer service orientation

Strong understanding of desktop security software, specifically Microsoft Defender

Extensive technical troubleshooting capabilities

Working knowledge and understanding of the ServiceNow platform

Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization

Ability to present technical ideas in business-friendly and user-friendly language

Real world project management or project coordination experience is a plus

Possess a solid understanding of the tenets of computer management (Software Distribution, Active Directory, Configuration Manager, Intune etc.)

Qualifications, Skills & Experience

4+ years practical experience deploying and supporting Windows Desktops

4+ years practical experience with the following Microsoft technologies: Windows 10/11, Active Directory, Microsoft Entra, Group Policy, Configuration Manager Current Branch

Strong technical knowledge and in-depth understanding of the following:

o Microsoft Windows client operating systems

o Microsoft Intune

o Active Directory Domain Services (AD/DS)

o Group Policy

o Azure Active Directory (AAD/Entra)

o Dynamic Groups

o Privileged Identity Management

o Mobile Device Management (MDM)

o Configuration Service Providers (CSP)

o Configuration Profiles

o Windows Autopilot

o Hybrid Azure AD Join

o Intune Apps (Win32 packaging)

o PowerShell Scripting

Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management

Conceptual knowledge of Office 365 suite and other Microsoft cloud services

Fluency in reading/writing/speaking English

Education

• HS Diploma or equivalent with relevant experience in Computer Science, Computer Engineering, or equivalent experience.

#MSJR

Required Skills:
Availability Management, Capacity Management, Change Controls, Configuration Management (CM), Design Applications, Documentations, Incident Management, Information Technology (IT) Infrastructure, IT Service Management (ITSM), Management Process, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs, Troubleshooting

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The salary range for this role is
$114,700.00 - $180,500.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at ;br>
You can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Job Posting End Date:
10/15/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.