Overview
On Site
$46.75 - $63.25 hourly
Contract - W2
Contract - Temp
Skills
Service Management
Optimization
IT Infrastructure
Operational Excellence
Continuous Improvement
ITIL
Service Level
KPI
Management
Policies and Procedures
Regulatory Compliance
Asset Management
Change Management
Incident Management
Problem Management
Release Management
IT Operations
Auditing
Evaluation
IT Service Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking an ITSM Lead in Sunrise, FL.
Summary:
The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within the client. This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.
Duties Include:
* Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
* Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
* Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
* Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
* Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
* Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
* Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
* Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
* Ensure accurate and up-to-date records of all IT assets, including their life cycle status
* Audit and evaluate existing processes to identify areas of improvement, automation, and integration
* Lead the evaluation, selection, and implementation of ITSM tools and platforms
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking an ITSM Lead in Sunrise, FL.
Summary:
The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within the client. This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.
Duties Include:
* Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
* Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
* Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
* Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
* Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
* Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
* Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
* Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
* Ensure accurate and up-to-date records of all IT assets, including their life cycle status
* Audit and evaluate existing processes to identify areas of improvement, automation, and integration
* Lead the evaluation, selection, and implementation of ITSM tools and platforms
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.