IT Support Technician Tier 1.5 (MSP)

    • Bowman Williams
  • Frisco, TX
  • Posted 1 day ago | Updated 5 hours ago

Overview

On Site
Compensation information provided in the description
Full Time

Skills

Tier 1
Tier 2
Network Design
Cloud Computing
Backup
Customer Support
Computer Hardware
Network
IT Infrastructure
Preventive Maintenance
Documentation
Knowledge Base
Process Improvement
Knowledge Sharing
Help Desk
Technical Support
MSP
Microsoft
Microsoft SharePoint
Microsoft Outlook
Servers
Firewall
Switches
Attention To Detail
Communication
Leadership
Training

Job Details

Job Description

We re looking for a skilled IT Support Technician with a Tier 1.5 to Tier 2 background and prior MSP experience to join our growing team in Frisco, TX. You ll play a key role in supporting a wide range of clients and environments delivering top-tier technical solutions, solving complex issues, and making a daily impact.


With over 14 years of experience in the MSP space, we specialize in everything from network infrastructure and cloud solutions to backup, email, and security services. We offer a fast-paced, collaborative environment with real opportunities to grow your technical skills, advance your career, and contribute to a team that s passionate about helping businesses succeed through technology.


What You ll Be Doing:

  • Serve as the first point of contact for customer support via phone and email
  • Troubleshoot hardware, software, and network issues remotely and onsite
  • Resolve technical issues efficiently or escalate as needed
  • Configure and maintain servers, workstations, and other IT infrastructure
  • Perform routine security checks, updates, and preventative maintenance
  • Keep accurate documentation in ticketing systems and internal knowledgebase
  • Guide customers through technical resolutions with clear, professional communication
  • Contribute to internal process improvement and knowledge sharing


What You Bring:

  • 1 3 years of experience in a help desk or technical support role within an MSP
  • Familiarity with Microsoft platforms (SharePoint, Outlook, Teams, etc.)
  • Working knowledge of servers, firewalls, switches, access points, and remote tools
  • Strong troubleshooting skills and a logical, detail-oriented mindset
  • Excellent communication skills and a service-first attitude
  • Experience supporting multiple client environments and juggling varied priorities
  • A desire to learn, grow, and make a meaningful impact on a high-performing team


What We Offer:

  • Competitive salary: $55,000 $65,000 depending on experience
  • Medical & Dental
  • Short/Long-Term Disability
  • 401(k) with 3% employer match
  • 3 weeks PTO + 5 sick days
  • A/B Holiday Schedule (Thanksgiving or Christmas bonus time) + 8 paid holidays
  • Team performance bonuses
  • Supportive leadership, ongoing training, and real advancement opportunities

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