Onsite Customer Support (Bilingual/ Spanish)

Position: Onsite Agent Support (Bilingual/ Spanish)
Duration: 30-45 days
Location within the San Gabriel Valley

• Onsite Agent Support: Agents will manage claims inquiries and consultations at both pre- and post-application stages in-person at designated locations. Agents must be trained to provide accurate guidance and support using provided materials, scripts, and guides.


• Eligibility Verification: Onsite agents will identify APN (Assessor's Parcel Number) sites to determine eligibility for the compensation program using established LA County website.


• Documentation and Note-Taking: Agents must read and write detailed notes on interactions directly into the claims processing database while onsite.


• Appointment Scheduling: Onsite agents will utilize Client provided scheduling tool to manage in-person appointments, including efficient booking, modifications, and cancellations.


• Document Management: Agents must scan and upload application documents using appropriate hardware, ensuring secure and efficient transfer to the claims processing database.


• Technology and Infrastructure: Each representative must have access to MS Office, Teams, Outlook, web access, and be able to connect to the processing team's shared database. Onsite locations must provide multiple phone/network lines and computers for customer use.


• Hard Copy Distribution: Agents will distribute paper applications to customers as needed, ensuring accessibility to those who require non-digital formats.


• Language Support:
  
  
  
  • Direct handling of consultations and inquiries in English and Spanish.
  
  
  
  


• Onsite Hours of Operation (all times are Pacific):
  
  
  
  • Monday to Friday: Day Shift
  
  
  • Closed on Client-designated holidays
  
  
  
  


• Technical Support: Onsite agents should be equipped to resolve user-based technology issues for visiting customers.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.