Overview
On Site
Full Time
Skills
Financial Technology
Finance
Commodities
Equities
Energy
FOCUS
Productivity
Network
Server Administration
Mobile Device Support
Master Data Management
Mobile Device Management
Android
Identity Management
Onboarding
Training
ICE
Incident Management
ServiceNow
Issue Resolution
Document Management
Software Deployment
Provisioning
Authentication
Distribution
DHCP Administration
Inventory
Purchasing
Workflow
Management
Computer Hardware
Audiovisual
AV
Videoconferencing
WebEx
Technical Support
End-user Computing
Tablet
Wireless Networking
Computer Science
Management Information Systems
Active Directory
Microsoft Azure
Microsoft Windows
OS X
Microsoft Office
Computer Networking
Cisco
Juniper
Multitasking
Communication
Trading
Financial Services
Windows PowerShell
Scripting
Microsoft Exchange
Job Details
Overview
Job Purpose
Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
Knowledge and Experience
#LI-JW1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Job Purpose
Intercontinental Exchange is seeking a motivated, result-oriented End User Computing (EUC) Analyst to be part of a global team responsible for supporting and advancing our global corporate computing environment. The EUC group touches every aspect of ICE's fast-paced, dynamic culture and utilizes cutting-edge technology to provide for the needs of our users and the company as a whole. The ideal candidate is technically proficient, possesses an eager attitude, excellent communication skills and a consistently professional demeanor.
ICE is a member of the Fortune 500 and a leader in financial technology, owning and operating exchanges and clearing houses for financial and commodity markets, including futures, equities, options, energy, and credit, as well as the New York Stock Exchange.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
- Onboarding and training of new end users into ICE's environment
- Providing expert-level hardware, software, network, and server support for Windows and Mac devices Mobile device support - MDM and managing Apple, Android devices
- Access Management - Provisioning and managing access for all end user computing resources
- Onboarding and training of new internal and external end users into ICE's environment
- Ticket and incident management via ServiceNow including issue resolution, escalation and documentation management
- Hardware Imaging and software deployment
- Active Directory, Azure, and Intune, and Exchange Online provisioning - device authentication, maintaining users, groups, and distribution lists
- File, print and DHCP management
- Purchasing - Purchasing - Maintaining and Replenishing Inventory while following purchasing workflows
- Physical Management of IT Hardware
- Conference room AV system troubleshooting and video conferencing system support (Zoom, Teams, Webex etc.)
- Broker and trading floor technology support - New York-based EUC Engineers will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support
Knowledge and Experience
- College degree in Computer Science, MIS, CIS, or related discipline
- Required experience with Microsoft Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Required experience with Windows OS, MacOS, and Microsoft Office Suite
- Networking technology such as Cisco, Juniper
- Strong multitasking, time prioritization, collaborative and communication skills
- Experience in an exchange, trading facility, or financial services
- Preferred knowledge of PowerShell, scripting
#LI-JW1
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.