Technical Claims Supervisory

Are you a seasoned claims professional with a passion for excellence and a strong track record in complex liability claims? We're partnering with a leading, innovation-driven commercial insurance carrier that is expanding its Major Case Unit. This opportunity is ideal for professionals seeking to make a direct impact by driving superior claim outcomes, leading technical oversight, and collaborating across internal and external stakeholders-all without managing direct reports.

This is a hybrid role requiring 2 days in-office per week at following locations:

Garden City, NY United States of America

Morristown, NJ United States of America

Atlanta, GA United States of America

Jersey City, NJ United States of America

New York, NY United States of America

About the Role

As a Technical Claims Supervisor, you will be responsible for overseeing a portfolio of complex and high-value commercial general and auto liability claims (including primary, umbrella, and excess). You'll serve as the technical lead for Third-Party Administrators (TPAs), ensuring claims are handled with precision, compliance, and timeliness. While not a people-management role, this position carries leadership-level responsibilities in terms of oversight, influence, and strategic guidance.

Company offers 10% target annual bonus based on performance. 9.5% match on 401K, cell phone stipend $85/month, student loan assistant program, strong PTO and holiday offerings, Aetna insurance (HSA and PPO options), employee stock option purchase program - stock offered at a discounted price, tuition reimbursement.

Key Responsibilities

• Lead and supervise the end-to-end handling of complex liability and trucking claims managed by TPAs.
• Drive exceptional claim outcomes through strategic oversight, technical coaching, and execution.
• Serve as a key liaison between claims teams, TPAs, underwriters, legal, operations, and business units.
• Provide technical support and mentoring to TPA claim handlers to ensure alignment with best practices and client expectations.
• Review and manage coverage evaluations, litigation strategy, and settlement negotiations-often involving large loss exposures.
• Deliver timely and clear communications with insureds, brokers, and internal stakeholders.
• Attend mediations, trials, and settlement conferences as needed to advocate for optimal resolutions.
• Monitor claim file documentation, diary management, reserving, and financial accuracy within granted authority.
• Collaborate on continuous improvement initiatives including audits, training sessions, and process refinement.

What Makes This Role Unique

• High-Level Impact: Work on some of the most challenging claims in the organization's portfolio-claims that require a strategic, seasoned perspective.
• Leadership Without People Management: Lead technically, influence outcomes, and shape processes-without managing direct reports.
• Cross-Functional Collaboration: Partner across underwriting, legal, and risk to align claims strategy with broader business objectives.
• Growth and Innovation Culture: Join a team committed to professional development, problem-solving, and forward-thinking insurance solutions.
• Strategic Oversight: Influence how TPAs deliver service and handle claims, ensuring alignment with internal standards and client values.

Qualifications & Experience

• 10+ years of experience in commercial general and auto liability claims, preferably with large/complex exposures.
• Background in trucking, construction, or emergency services/medical professional liability is highly desirable.
• Prior experience overseeing TPAs is a significant advantage.
• Juris Doctor (JD) preferred but not required.
• Proven track record in litigation strategy, complex settlement negotiations, and legal budget management.
• Exceptional written and verbal communication skills.
• Strong analytical, problem-solving, and negotiation abilities.
• Adept at managing multiple high-exposure cases in a fast-paced, collaborative environment.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Must hold or be able to obtain and maintain all required state adjuster licenses.
• Willingness to travel up to 10%.

TPA management exposure would be ideal, some leadership experience but will not be direct HR people manager (will supervise third party team members handling claims directly...mentor, train, audit files, meeting with team to ensure team members are handling claims based on compliance regulations.)

Prefer someone that has worked in handling highest, most severe claims (starting at 500K+). Will be working closely with underwriting, general council, actuary team, leadership. Will need to have very strong comms and ability to interact with leadership/generate reports.

Person can't be too far from the desk - willing and able to still work hands on.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.