UX Content Designer

Job Title: UX Content Designer

Position Type: 12 months Contract

Location: 100% Remote (Preferably in EST/CST Time Zone)

Note: The candidate must be authorized to work on a W2 for any employer.

Responsibilities:

• Lead content creation and be a subject matter expert, working closely with designers to apply your writing skills to an established product
• Identify problems and craft creative content solutions that educate and empower users
• Collaborate with other writers to maintain and deliver content guidelines that provide consistent language and labeling across a range of touchpoints
• Conduct user research, creating test plans, interview guides, test scripts and analysis documents
• Help shape the role of content in the design process, and partner with product managers for legal, risk and compliance reviews
• A great candidate would be someone who has some previous experience in content design, product writing, or writing for educational/instructional material.
• They understand the power of language and are comfortable explaining their work to non-experts.
• Excellent communication, confidence in explaining work and decision-making skills
• Able to work independently but also collaboratively
• Ability to dive into understanding what users are trying to do in digital solutions
• Good prioritization skills
• UX writing experience is highly desired

Must Have Technical Skills:

• UX writing
• UX Content Design
• Copywriting and Editing
• Digital Content Delivery
• Digital Copywriting
• Figma & Mural
• Microsoft Office

Flex Skills/Nice to Have:

• Agile
• Content Strategy
• Design Thinking
• Digital Communications
• User Experience
• Previous Banking
• Insurance / Healthcare exp (for information sensitivity)