Overview
Skills
Job Details
SME-Roles and Responsibility (Functional Expert)Onsite GPP Expert - Act as the focal point for any GPP related question or issue and liaise between teams Participate in different LLD (Low Level Design)ILD (Interface Level Design)workshops Onsite and provide inputs on system design, interface designs, system integration etc.Act as configuration expert for the Customer and support System and Business configuration Triage GPP testing issues using logs, trace files, Oracle queries etc.
Support Banks SITUATNFT test phases through query resolution, test scope review etc.Triage Production issues and recommend workarounds. Support production upgrades.Participate in walk-through of documentation (Technical specifications, Functional Specifications,Use Cases
Experience Level-Jr SME (5-7 yo) Sr SME 7ycs)
Additional Skill
Act as configuration expert for the customer and support system and Business configurationTriage Production issues in Traces, GUI DB, and recommend workarounds permanent setup solutions.Lead customer calls understand customer requirements, discuss and explain requirementsissuesroot causessolution, provide status updates, and outlines next steps