IT Manager

IT Manager

The IT Manager is responsible for overseeing all technical operations and ensuring seamless service delivery across multiple projects and teams. This role involves strategic planning, hands-on leadership, and proactive communication to support organizational goals and maintain high standards of technology management.

Key Responsibilities

Project Management & Technical Oversight

• Lead and support technology-related initiatives such as infrastructure upgrades, system installations, and rewiring projects.
• Collaborate with internal teams to scope, plan, and execute new projects.
• Ensure timely completion of projects and manage close-out procedures.
• Monitor deadlines and escalate issues as needed to leadership.
• Provide regular updates and milestone tracking to stakeholders.
• Maintain clear communication around service disruptions and resolutions.
• Coordinate procurement and deployment of technology equipment.

Documentation & Reporting

• Maintain accurate records of network infrastructure, vendor relationships, and inventory.
• Update internal documentation to reflect changes in services and systems.
• Support annual audits by compiling and verifying relevant data.
• Ensure timely delivery of health check reports and service summaries.

Ticket & Escalation Management

• Act as a point of escalation for technical support teams.
• Monitor aging support tickets and ensure timely resolution.
• Communicate with stakeholders regarding high-priority issues and service concerns.

Team Leadership & Operations

• Facilitate daily team check-ins and monthly operations meetings.
• Schedule regular client-facing meetings to review performance and gather feedback.
• Participate in leadership planning sessions and training programs.
• Assist in setting strategic goals and operational milestones.

Field Technician Management

• Assign and schedule tasks for field technicians based on location and priority.
• Provide mentorship, training, and performance evaluations.
• Conduct quarterly reviews and support professional development.

Leadership & Team Development

• Foster a collaborative and inclusive team culture.
• Provide coaching, feedback, and conflict resolution support.
• Guide the team through organizational changes and continuous improvement efforts.

Administrative Duties

• Review and submit timesheets and data entries for accuracy.

Qualifications

Required

• 3+ years of experience in IT or technical operations.
• Strong problem-solving and critical thinking abilities.
• Excellent organizational and strategic planning skills.
• Effective communication and interpersonal skills.
• High level of professionalism and ethical standards.
• Ability to manage multiple priorities under tight deadlines.

Preferred

• Associate degree in Computer Science, IT, Business Administration, or related field.
• Experience in educational technology environments.
• Relevant industry certifications.
• Proven experience mentoring or managing staff.

Experience Level

Intermediate

Pay and Benefits

The pay range for this position is $50000.00 - $70000.00/yr.
401(k) after 6 months of employment Health Insurance Dental Insurance Vision Insurance Tenure-based PTO policy, accruing starts at 120 Hours per year 10 Paid Holidays Life Insurance Paid Monthly Team Lunches Hours of Operation: Monday - Friday Mileage Reimbursement, $0.67 per mile after 40 miles of travel per day Company Phone or Personal Phone Reimbursement Flexible Schedule Being Part of a Team vs. Being a Number Friendly Working Environment

Workplace Type

This is a fully onsite position in Warren,OH.

Application Deadline

This position is anticipated to close on Sep 4, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.