Technical Incident Lead (Priority) Canton - MA - Massachusetts

Overview

On Site
$75 - $75
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)

Skills

healthcare payer domain
PDLC & SDLC methodologies
Configuration data management
Version control and defect management tools
Applications IT infrastructure
ITSM protocols
ITIL frameworks
Verbal and written communication
Leadership and decision making
Analytical skills

Job Details

Canton MA

Job Description:

>> Skilled professional for cross-functional teams that quickly address Sev-1 and Sev-2 incidents across applications, infrastructure, and integration

>> Proactively collaborates to identify root causes and implement permanent fixes

>> Deliver services across Change, Incident and Problem Management with inputs to IT Strategy including contribution to automation, self-healing, and knowledge fabric creation using AI Gen-AI

Requirements:

>> Bachelors Masters degree with 10+ years of experience in the healthcare payer domain

>> Strong understanding of Applications IT infrastructure, databases, and related technologies

>> Experience with ITSM protocols, with knowledge of frameworks like ITIL being highly beneficial

>> Excellent verbal, written, and interpersonal skills to communicate complex technical information to both technical and non-technical audiences

>> Ability to lead and motivate diverse teams under pressure and make critical decisions

>> Strong analytical skills to diagnose issues and develop effective solutions

>> The ability to manage multiple incidents and tasks simultaneously

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