Overview
Skills
Job Details
Description :
Support Service Desk tickets as needed: Review, Respond, Reassign/Route for problem resolution
For performing necessary job duties in the hybrid work environment, contractor
a. Should possess their computer, Microsoft Office installed, internet, phone, headset, driver license. The state agency plans no expense reimbursement for this position.
b. The necessary network/system/applications and access permissions will be provided upon selection.
Knowledge and Abilities:
Knowledge:
A strong understanding of software testing principles, testing methodologies, and proficiency in testing tools.
Knowledge of programming languages
An analytical mindset is also a valuable trait.
Keeping up with industry trends and continuous learning is essential in this dynamic field.
Customer service techniques and best practices.
Basic business practice processes and procedures.
Formats used in written business communications.
English grammar, spelling, and composition are needed for correspondence and meeting planning.
Office management principles, methods, and procedures.
Abilitie:
Testing Expertise: Proficiency in various testing methodologies, such as functional, regression, and performance testing.
Test Automation: Knowledge of automated testing tools and the ability to create and execute automated test scripts.
Programming Skills: Familiarity with programming languages, especially scripting languages like Python or Java, to enhance automation efforts.
Analytical Skills: Ability to analyze software requirements, identify test scenarios, and design effective test cases.
Attention to Detail: Thoroughly identified and documented software defects, ensuring comprehensive test coverage.
Communication Skills: Clear communication to collaborate with development teams, report issues, and document test results.
Problem-Solving: Strong problem-solving skills to troubleshoot issues and propose effective solutions.
Adaptability: Flexibility to work with evolving software development processes and technologies.
Documentation: Proficient in creating and maintaining test documentation, including test plans and test cases.
Team Collaboration: Ability to work collaboratively with cross-functional teams and contribute to a positive team environment.
Positively represent the agency.
Establish and maintain effective working relationships.
Maintain the confidential nature of information.
Understand, interpret, and apply rules, administrative policies, and program guidelines.
Operate office equipment necessary to perform the required duties.