Dynamics 365 CRM QA

Dynamics 365 CRM QA

Remote

Role Overview:

We are looking for a Dynamics 365 CRM QA Engineer to ensure the quality, reliability, and performance of CRM solutions delivered across the organization. The role involves designing test strategies, executing test plans, automating scenarios where applicable, and collaborating closely with project teams to deliver high-quality Dynamics 365 CRM solutions.

Key Responsibilities:

• Design, develop, and execute test plans, test cases, and test scripts for Dynamics 365 CRM (Sales, Customer Service, Marketing modules).
• Validate CRM customizations, workflows, plugins, integrations, and data migrations against requirements. Perform functional, regression, system, UAT, and performance testing for Dynamics 365 CRM solutions.
• Utilize automation frameworks (e.g., Selenium, EasyRepro, Power Automate, Azure DevOps pipelines) to drive test automation.
• Ensure testing coverage for end-to-end business processes involving CRM and integrated systems.
• Collaborate with business analysts, developers, and project managers to resolve defects and improve quality.
• Track, document, and manage defects through test management tools (Azure DevOps/Jira).
• Provide testing reports, metrics, and dashboards to stakeholders and project leadership. Contribute to establishing QA best practices and reusable test assets for Dynamics 365 CRM projects.

Required Skills & Qualifications:

• Hands-on experience in testing Dynamics 365 CRM applications (Sales, Customer Service, Marketing, or custom modules).
• Strong knowledge of CRM configurations, workflows, security roles, and integrations.
• Experience with test management and defect tracking tools (Azure DevOps, Jira, HP ALM).
• Familiarity with automation testing (Selenium, EasyRepro, Power Automate) is highly desirable.
• Knowledge of SQL and data validation for CRM data migrations.
• Strong understanding of SDLC, STLC, and Agile methodologies.
• Excellent analytical, problem-solving, and communication skills.

Education & Experience:

• Bachelor s degree in Computer Science, Information Systems, or related field.
• 4 7 years of total QA/testing experience with at least 2 3 years in Dynamics 365 CRM testing.
• ISTQB/QA certification (preferred but not mandatory).

Thanks & Regards,

Pankaj Singh - Team Lead

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