About the Role

We re seeking a skilled Enterprise Applications Engineer with strong Salesforce experience to help design, enhance, and support our growing ecosystem of enterprise applications. This role will play a key part in optimizing our enterprise platforms including Salesforce, Microsoft, and other integrated tools across marketing, sales, operations, and supply chain.

Key Responsibilities

• Serve as the first line of support for users, provide ongoing training, and create documentation to maximize user adoption and effectiveness
• Design, configure, and maintain Salesforce solutions supporting Sales, Service, and Marketing Cloud Intelligence functions
• Monitor system performance, troubleshoot and resolve end user issues, manage development/training environments, and prepare for new salesforce releases
• Tailor the platform to meet business needs by customizing standard and custom objects, fields, page layouts, record types, and apps
• Manage user accounts, assign roles, permission sets, & handle user deactivation
• Proactively set up processes to manage and protect customer and business data
• Keep up to date with new Salesforce features and updates to recommend and implement relevant enhancements
• Performing routine maintenance, applying system upgrades, and staying current with new Salesforce releases
• Support integrations between Salesforce and other enterprise systems (NetSuite, Shopify, etc.)
• Troubleshoot and resolve issues across the enterprise app landscape, ensuring uptime and data integrity
• Develop and maintain documentation, configurations, and best practices
• Partner with offshore support resources and vendors for delivery and enhancements
• Participate in change management, testing, and release processes

Basic Qualifications

• 3 5 years of hands-on experience with Salesforce (Sales Cloud, Service Cloud, Marketing Cloud Intelligence preferred)
• Experience integrating Salesforce with Oracle, ERP, or data systems
• Solid understanding of application support, change control, and IT ops best practices
• Familiar with Agile scrum/Kanban methodology
• Strong problem-solving, documentation, and communication skills

Preferred Qualifications

• Bachelor s degree in information systems, Computer Science, or related field preferred
• Experience with Microsoft, Oracle or any other ERP System lifecycle management
• Familiarity with eCommerce and consumer goods environments
• Salesforce Admin or Developer certifications