Overview
On Site
USD 20.00 per hour
Full Time
Skills
Recruiting
Remote Support
Microsoft Windows
Operating Systems
Computer Networking
Wireless Communication
Conflict Resolution
Problem Solving
Communication
IT Infrastructure
IT Operations
Technical Support
Network Design
Operational Efficiency
Manufacturing
Computer Hardware
Tablet
Mobile Devices
Preventive Maintenance
High Availability
Wireless Networking
Root Cause Analysis
Management
Job Details
Date Posted: 07/18/2025
Hiring Organization: Rose International
Position Number: 485685
Industry: Automotive
Job Title: IT Operations Support Specialist
Job Location: Morristown, TN, USA, 37813
Work Model: Onsite
Shift: Hours: M to F, 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Desktop Support, Networking, Troubleshooting, Wireless
Experience Desired: Windows operating systems and MDOS (Managed Desktop Operating System) (2+ yrs); Networking fundamentals, including wireless/Wi-Fi troubleshooting (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Required Education:
High school diploma or equivalent required
Formal degree not required; relevant IT experience will take precedence over educational background
Required Experience, Knowledge & Skills:
Basic to intermediate IT knowledge and troubleshooting abilities
Familiarity with Windows operating systems and MDOS (Managed Desktop Operating System)
Experienced in Networking fundamentals, including wireless/Wi-Fi troubleshooting
Knowledgeable with Computers, handhelds, tablets, and peripheral devices
Strong problem-solving and triage skills
Willingness to learn and adapt to new technologies
Customer-focused with solid communication and interpersonal skills
Preferred Experience, Knowledge & Skills:
Previous hands-on experience in IT support or technical operations is strongly preferred.
Experience supporting IT infrastructure in a manufacturing or industrial environment is a plus.
Exposure to desktop, tablet, and handheld device support in a production setting is beneficial.
The IT Operations Support Specialist provides on-site technical support within a manufacturing environment, ensuring the smooth operation of computer systems, handheld devices, tablets, and network infrastructure. This role involves setting up and maintaining IT equipment for end users, troubleshooting hardware, software, and wireless networking issues, and performing routine system maintenance and upgrades. The specialist responds to support tickets assigned through an internal queue, assists with new employee technology setups, and helps resolve shop floor IT issues to minimize downtime and ensure operational efficiency. A strong willingness to learn and adapt to new technologies is essential for success in this role.
Key Responsibilities:
Provide day-to-day IT operational support within a manufacturing environment
Address and resolve hardware/software issues involving computers, tablets, and handheld devices
Perform system maintenance tasks, including authorized upgrades and preventative maintenance on IT systems and networks
Set up and configure computers and system access for new employees
Monitor system performance and accuracy to ensure high availability and efficiency
Support wireless networking infrastructure and resolve connectivity issues
Execute root-cause analysis to identify and mitigate recurring IT issues
Manage tickets and tasks assigned through the internal "Answers" queue under the guidance of a site lead
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 485685
Industry: Automotive
Job Title: IT Operations Support Specialist
Job Location: Morristown, TN, USA, 37813
Work Model: Onsite
Shift: Hours: M to F, 8 to 5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Desktop Support, Networking, Troubleshooting, Wireless
Experience Desired: Windows operating systems and MDOS (Managed Desktop Operating System) (2+ yrs); Networking fundamentals, including wireless/Wi-Fi troubleshooting (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Required Education:
High school diploma or equivalent required
Formal degree not required; relevant IT experience will take precedence over educational background
Required Experience, Knowledge & Skills:
Basic to intermediate IT knowledge and troubleshooting abilities
Familiarity with Windows operating systems and MDOS (Managed Desktop Operating System)
Experienced in Networking fundamentals, including wireless/Wi-Fi troubleshooting
Knowledgeable with Computers, handhelds, tablets, and peripheral devices
Strong problem-solving and triage skills
Willingness to learn and adapt to new technologies
Customer-focused with solid communication and interpersonal skills
Preferred Experience, Knowledge & Skills:
Previous hands-on experience in IT support or technical operations is strongly preferred.
Experience supporting IT infrastructure in a manufacturing or industrial environment is a plus.
Exposure to desktop, tablet, and handheld device support in a production setting is beneficial.
The IT Operations Support Specialist provides on-site technical support within a manufacturing environment, ensuring the smooth operation of computer systems, handheld devices, tablets, and network infrastructure. This role involves setting up and maintaining IT equipment for end users, troubleshooting hardware, software, and wireless networking issues, and performing routine system maintenance and upgrades. The specialist responds to support tickets assigned through an internal queue, assists with new employee technology setups, and helps resolve shop floor IT issues to minimize downtime and ensure operational efficiency. A strong willingness to learn and adapt to new technologies is essential for success in this role.
Key Responsibilities:
Provide day-to-day IT operational support within a manufacturing environment
Address and resolve hardware/software issues involving computers, tablets, and handheld devices
Perform system maintenance tasks, including authorized upgrades and preventative maintenance on IT systems and networks
Set up and configure computers and system access for new employees
Monitor system performance and accuracy to ensure high availability and efficiency
Support wireless networking infrastructure and resolve connectivity issues
Execute root-cause analysis to identify and mitigate recurring IT issues
Manage tickets and tasks assigned through the internal "Answers" queue under the guidance of a site lead
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.