Overview
On Site
Contract - W2
Contract - start date
Skills
active directory
troubleshooting
Procurement
configuration
Google Suite
windows 10
IT Asset lifecycle Management
Servicenow HAM
11
Job Details
100% onsite
- The Configuration & Deployment Tech's role within n) ITG (Information Technology Group) is responsible for supporting all aspects of the IT Hardware Lifecycle for the Agency.
- The C&D tech will assist in administrative duties within the IT procurement, lifecycle management and inventory management functions.
- Completes daily tasks to "pick" or "stock" IT hardware in/out of the secure inventory room.
- Completes weekly and monthly physical inventory processes.
- The role also entails maintaining processes, policies, standards, systems and measurements that help the organization to effectively manage both on a daily basis and long-term its IT asset portfolio with regards to cost, control, risk, compliance, business performance objectives, and IT Governance.
- Will assist in obtaining IT hardware quotes and receiving equipment from vendors.
- Will configure and deploy equipment to internal and external customers in the Phoenix area.
- Will assist in processing end of life equipment for disposal following standards and existing processes.
Qualifications & Education Requirements
1-3 years IT asset life cycle management industry best practices and methodology
1-3 years IT service level monitoring and compliance reporting State, , and ITG policies, procedures, processes, tools, and techniques
3 -5 Microsoft productivity tools such as Outlook, Word, Excel, PowerPoint, etc.
3- 5 Google Suite experience.
1- 3 years IT asset management products and/or discovery tools
1 -3 years ServiceNow HAM experience.
1-3 years experience in facilitating hardware purchases by working with vendors and customers.
Excellent business communication skills, both written and verbal.
1 -3 years Requirements gathering. Financial management. Procurement rules and regulations.
3 -5 Computer hardware configuration and troubleshooting knowledge.
1 -3 years Knowledge of Ethernet network terminology to assist with troubleshooting network issues.
1 -3 years Knowledge of IT infrastructure industry standards and best practices. Advanced troubleshooting skills. Problem definition and alternative analysis skills.
1 -3 years Experience with Active Directory.
1 -3 years Experience with Windows 10.
1 -3 years Experience with Windows 11.
1 -3 years MS System Center Configuration Manager.
1 -3 years In person Face to Face customer service experience is necessary.
Minimum 7 years of current working experience in a related IT field
Must have a current AZ Driver's license with a good driving record
Bachelor degree in a related field is preferred
Skills
- Strong in person and phone customer service skills.
- Excellent interpersonal, written and oral communication skills. Advanced troubleshooting and problem solving skills.
- Excellent self-organization and time management skills.
- Ability to work collaboratively in teams and across organizations. Ability to synthesize feedback and adjust plans accordingly.
- Ability to develop and write technical documentation. Ability to evaluate and test emerging technologies.
- Ability to apply creative solutions to business problems to ensure business needs are met most effectively.
- Resource will be working in a professional environment and will be held to a dress code standard *
- Position will require some local travel in Maricopa County. The Resource must be able to qualify to drive state Vehicles.
Required Skills
- Minimum 7 years of current working experience in a related IT field
- 1 -3 years' experience with Active Directory
- 1 -3 years' experience with Windows 10 and Windows 11
- 3 -5 Computer hardware configuration and troubleshooting knowledge
- 3-5 years' experience with Google Suite, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
Preferred Skills
- Bachelor's degree in a related field is preferred
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