Support Technician

Job#: 3012530

Job Description:

Support Technician

Location: Austin, TX 4-5 days onsite per week

Long term contract

Provide on-site support for Video Teleconferencing Systems (VTC) and support statewide VTC deployment efforts.

• Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
• Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
• Deliver user support and training for VTC and A/V technologies, including educating staff on system usage and best practices.
• Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
• Support end users with A/V solutions in non-VTC rooms, including general troubleshooting and equipment management.
• Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
• Document technical processes, solutions, and user guides for staff reference.
• Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
• Perform other duties as needed
• 40/hr. a week onsite

Minimum Yrs of Experience, Skills, and Qualifications

• 4 Experience supporting video teleconferencing systems (e.g., Cisco, Microsoft Teams) in an enterprise environment.
• 3 Strong troubleshooting skills for hardware, software, and network issues.
• 2 Excellent communication and customer service skills.
• 2 Ability to provide real-time technical support and user training.
• 2 Familiarity with IT ticketing systems and incident management

Preferred Skills and Qualifications

• 2 Prior experience in a large campus or multi-room Cisco WebEx environment
• 2 Experience with A/V solutions beyond VTC, such as conference room audio and visual equipment.
• 2 Knowledge of inventory management and logistics for technical equipment.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.