| SCOPE OF SERVICES - Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
- Coordinate with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers
- Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
- Configure and test Emergency Communications network infrastructure.
- Technical support for E911 and NG911 telephony and telecommunications systems and
- services associated with 911 call delivery to New York City's Public Safety Answering Centers
- Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
- Technical support and oversight for vendor managed ESInet services and systems
- Technical support for Public Safety Unified Communications systems and services
- Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
- Triage and investigate incidents involving communication, infrastructure, and service failures, including identifying root cause and remediation.
- Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
- Provide Emergency Communication technology asset management support
MANDATORY SKILLS/EXPERIENCE - 8+ years of experience working in a data center or in the field supporting related work.
- 4+ years of experience in network support, LAN/WAN troubleshooting.
- 4+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
- 4+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
- Working knowledge of networking hardware and topologies
- Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
- Working Knowledge of computing systems and hardware
- Experience with LEC circuits termination and turn-up
- Ability to perform physical work related to the job.
- Ability to follow detailed job documents.
- Must be willing to travel within the NYC region to meet customer SLA's.
- Must be willing to work on-call, after hours and weekends when required
DESIRABLE SKILLS/EXPERIENCE: - Bachelor's degree from an accredited college in computer science or related area of study
- Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language.
- Experience with Emergency Communications infrastructure, systems, applications and related technologies
- Knowledge of E911 call routing, selective routing, trunking and location-based routing.
- Knowledge of DMS and ACD systems
- Knowledge of ANI / ALI services and functionality
- Knowledge of 9-1-1 Call Handling Systems
- Knowledge of Land-mobile-radio systems, P25 conventional and trunked networks
- Knowledge of NG9-1-1 ESINET call routing.
- Knowledge of SMS, RTT, TCC routing, SMS aggregation
- Knowledge of GIS and location-based identification systems
| |