System Support Manager

Job Description

** Prior to applying it is required that you inform your manager of your desire to apply for a new position. **

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

What you will be doing

The System Support Manager will oversee technical support for critical business systems, ensuring smooth operations through issue resolution, user training, access management, and system maintenance. The role includes leading a team, managing budgets and contracts, and collaborating with IT and Supply Chain to optimize performance and deliver projects. This position will be based in West Bridgewater, MA.

Main responsibilities

• Direct support services (technical support, problem resolution, training, access requests, print services and maintenance of critical business systems, etc.).
• Provide procedures and controls are in place to ensure optimal usage and execution of critical business systems.
• Provide internal and external communication with business units on system updates, operating schedules etc.
• Collaborate with Supply Chain Services and Information Technology teams to drive better system / application performance and processes and project implementations.
• Financial responsibility for System Support portion on the P&L: Expenses (annual, monthly), Maintenance contracts, Capital budget (justification for all expenditures, procurement of hardware and software), IT asset inventory.
• Staff management, development and succession planning for Systems Support Analysts and Operators.
• Participate in Special Projects.

What we are searching for

• Bachelor's degree in information technology or computer science preferred, or related field experience.
• 5 plus years' experience in application support and/or computer operations.
• 5 plus years' experience in Supply Chain (Procurement, Warehousing, Transportation, Manufacturing).
• Possess strong knowledge of information technology (hardware & software) solutions & tools.
• Possess in-depth knowledge of Supply Chain processes and applications (e.g. Buying, Warehousing, Transportation, Manufacturing etc.).
• Possess good understanding of all aspects of operations to facilitate recovery procedures for all job processing, network or hardware failures.
• Ability to manage technology services for multiple locations (DCs, Plants).
• Possess good communications skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities.
• Possess ability to concentrate and deal with frequent interruptions.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

Salary: $82,900 - $107,860

Starting rates will be no less than the local minimum wage and may vary based on factors such as location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

A copy of the full job description can be made available to you.

#LI-ED1

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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