SolarWinds Engineer

SolarWinds Engineer
ONSITE - Alexandria, Virginia
6 month temp-to-perm
Compensation [hourly while on contract] - $67/h (without PTO) OR $60/h (with PTO)
Conversion salary - $130k-$140k
Contractor Work Model: ON SITE
Security Clearance: Secret Clearance (Top Secret Eligible)

ALTA IT Services is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of network and server infrastructure.

RESPONSIBILITIES:
Installation/Upgrade/Testing

• Support SolarWinds installations, upgrades, and testing of multiple tier, multiple server SolarWinds platform including:

• At least twice-yearly platform upgrades
• Apply critical security vulnerability patches as needed

• Provide SolarWinds expertise at all levels of installations, upgrades, and testing
• Support Installation and testing at all remote sites to include:
• Troubleshoot any installation or upgrade problems
• Configuration as needed
• Document and provide Lessons Learned if applicable

Application Growth and Development

• Create custom dashboards for remote and domestic users and groups including:
• Groupings based on custom properties
• Dynamic custom property-based dashboards that can display based on AD group membership

• Adding components as needed including the following:
• Additional web front end servers
• Additional polling engines

Operations Support:
Track and monitor all SolarWinds installations using web console including the following panels, Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling

• Address and resolve submitted support tickets for SolarWinds
• Provide the help desk with initial troubleshooting steps to determine type of ticket needed
• Handle day-to-day checks and monitoring

Support Ticket Management

• Address and resolve submitted support tickets for SolarWinds.
• Provide help desk with initial troubleshooting steps to determine the appropriate ticket type.
• Daily System Checks and Monitoring
• Perform routine checks and monitoring of systems and infrastructure.

Network Performance Monitoring

• Detect, report, diagnose, and resolve network performance issues.

Virtual Infrastructure Monitoring

• Support monitoring of virtual devices including:
• ESXi and ESX Server (version 6.7 or later)
• VMware vSphere (version 6.7 or later)

Server and Application Monitoring

• Monitor server and application health and performance.
• Conduct login credential monitoring for Windows and VMware servers.
• Review system and application logs regularly.

SQL Server Monitoring

• Monitor SQL Server databases.
• Perform database tuning and optimization.
• Provide cross-training of basic SolarWinds administrative tasks to junior team members as needed
• Provide weekly and monthly report metrics and dashboards
• Highlight any emergency concerns as soon as they are identified, provide Risk information and mitigation if identified.
• Areas of support include the following locations:
• VA-1
• ESOC-W
• WHA - Western Hemisphere Affairs
• EUR - European and Eurasian Affairs
• AF - African Affairs
• NEA - European and Eurasian Affairs
• EAP - East Asian and Pacific Affairs
• SCA - South and Central Asian Affairs

QUALIFICATIONS:

• At least seven (7) years' experience working in a large complex environment (> 4K infrastructure components and applications).
• Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered in lieu of degree
• Must have an understanding in the administration, support, configuration, and operation of the following:
• Routers, switches
• Wireless (Cisco WLC)
• Firewalls (VPN, remote access)
• Cisco Call manager (CUCM)
• Cisco Netflow configuration
• Storage (Brocade, Netapp, Commvault ,DXI)
• Server (Windows, Nix)
• Applications (AD, DHCP, DNS, SaaS, PaaS)
• Databases (SQL, DB2, Oracle)
• Web (IIS, WebSphere)
• Email (Exchange, OWA)
• VMware, Hyper-V
• Pingdom Web monitoring (CSS, HTML, synthetic transactions)
• Competent understanding of mixed-technology solutions
• Act as part of a structured operations team in support of resolving technical issues
• Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects required
• Mentoring Skills: Proven ability to provide technical leadership and mentoring
• Organizational Skills (ability to organize large amounts of data in a logical manner)
• Excellent Troubleshooting Skills.
• Strong communication skills are required
• Excellent documentation skills are required
• Ability to convey technical concepts to non-technical executives and managers
• Work is performed in a fast-paced Information Technology environment

#M2
#LI-AP1
#DI-AP1

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.