Project Manager

Position Overview:

We are seeking a highly motivated and detail-oriented Project Analyst / Administrative Support Specialist to join the leadership team of the FDOT OIT PALM Program. The ideal candidate is a self-starter with strong organizational and critical thinking skills, capable of performing independently with minimal guidance. This role involves a broad scope of administrative, analytical, and project support tasks in a dynamic, collaborative environment.

Scope of Services:

The selected candidate will provide leadership support in the areas of:

• Project facilitation and documentation

• Process and data analysis

• Resource and service management

• Administrative support including hiring, onboarding, and separation processes

• Internal documentation and SharePoint site management

• Workflow creation and maintenance using Microsoft PowerAutomate

• Use of ServiceNow, Azure DevOps, and other agency tools.

Primary Responsibilities:

• Support day-to-day operations of the PALM Remediation Program

• Analyze and document business processes; develop process diagrams

• Create high-quality reports, spreadsheets, presentations, and visuals

• Use ServiceNow for time, configuration, and service management tasks

• Manage work backlogs and track progress using Azure DevOps

• Maintain and enhance SharePoint sites, lists, and libraries

• Lead or assist with hiring processes (e.g., resume reviews, interview coordination, onboarding)

• Perform staff support activities such as training tracking, recertifications, and timesheet assistance

• Foster a positive, communicative, and team-oriented environment

• Perform other duties as assigned

Minimum Qualifications:

Education:

• Bachelor s Degree in Computer Science, Business Administration, or a related field preferred

• Equivalent experience may substitute for formal education

Experience:

• Demonstrated experience in analyzing tasks and planning next steps

• Proficiency in Microsoft Word, Excel, and PowerPoint (Required)

• Experience in State Government environments (Highly Desired)

• Familiarity with ServiceNow, SharePoint, Azure DevOps (Highly Desired)

• Previous experience onboarding and training staff

• Experience creating workflow diagrams and maintaining documentation

• Background in managing or assisting with small-scale projects

• Familiarity with MyFloridaMarketPlace (MFMP) (Highly Desired)

• Experience working on Agile project teams

Key Knowledge, Skills, and Abilities (KSAs):

Project-Specific KSAs:

• Strong understanding of project management principles and methodologies

• Ability to work independently and take initiative with minimal supervision

• Ability to prioritize tasks, set goals, and manage complex work assignments

• Analytical and critical thinking skills for process improvement

• Ability to build positive working relationships across diverse teams

• Excellent verbal and written communication skills, including documentation and notetaking

• Ability to understand and document stakeholder needs and requirements

General KSAs:

• Strong self-management, problem-solving, and decision-making capabilities

• Adaptability to changing processes and environments

• Excellent interpersonal and customer service skills

• Leadership and team-building experience in professional settings

• Commitment to quality assurance and compliance with organizational standards