Senior Broadcast Specialist

  • Los Angeles, CA
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Broadcast
SLAs & SOPs.
Root Cause Analysis (RCA)
support for Television Broadcast
OTT
Streaming
or MVPD services.

Job Details

Job Title: Senior Broadcast Specialist
Location: Los Angeles, CA
Project Tenure: 12 Month

Responsibilities

  • Lead escalation support for Tier 2 teams, performing advanced troubleshooting aligned with SLAs & SOPs.
  • Manage incident lifecycle: triage, escalate, track, and ensure full ownership until resolution.
  • Conduct Root Cause Analysis (RCA) and prepare detailed post-mortem reports for major incidents.
  • Coordinate with customers, vendors, and stakeholders; issue timely outage communications.
  • Validate incoming issues, execute diagnostics, and update trouble-ticket systems.
    Work on service requests, station turn-ups, and deployment of new broadcast/OTT services.
  • Mentor and guide Video Operations Analysts; provide training on tools, procedures, and RCA.
  • Maintain infrastructure documentation system diagrams, SOPs, workflows, and architecture overviews.
  • Actively participate in daily stand-ups, shift handovers, and major incident bridges.
  • Provide feedback to refine troubleshooting processes and update SOPs.

Required Skills & Experience

  • 15+ years in broadcast engineering, network/system deployment, or operations support for Television Broadcast, OTT, Streaming, or MVPD services.
  • 7+ years as L3 Engineer/Team Lead in a Video NOC or technical support center.
    In-depth expertise in: o NOC Monitoring & ITIL Process: Incident/ticketing systems, problem management, RCA, and event handling. o Networking: Cisco/Juniper CLI configs, switching & routing, firewalls (Fortinet, Checkpoint, Cisco ASA, Juniper SRX).
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