System Support Engineer

Role: System Support Engineer Mid-Level

Location: Moreno, CA

Duration: Long Term

Key Responsibilities:
Provide onsite support for IMAC (Installs, Moves, Adds, Changes) and general end-user device troubleshooting.
Deploy, configure, and maintain desktops, laptops, tablets, RF devices, and mobile workstations.
Troubleshoot warehouse equipment including timeclocks, VOIP phones, Zebra and HP printers, and BenQ display units.
Deliver depot support services: imaging, configuration, asset tagging, and physical handoff.
Facilitate onboarding and offboarding processes, including user access provisioning and deactivation.
Assist in account and access management across platforms such as Active Directory, Pyramid, Oracle EBS, and Smart BOL.
Support Windows patch management cycles and ensure compliance with monthly update schedules.
Log, track, and resolve incidents using the ServiceNow ITSM platform, adhering to SLA targets.
Provide remote support via Teams, ProxyPro, and telephone, as well as walk-up IT assistance.
Maintain accurate inventory and asset tracking documentation.
Collaborate with senior engineers on escalated issues and contribute to basic networking support tasks (e.g., cable tracing, switch resets).

Mandatory:
6 8 years of progressive experience in IT support, systems administration, or desktop engineering.
Proficiency with tools such as ServiceNow, ProxyPro, Microsoft Entra, and Ivanti.
Strong understanding of hardware configuration, imaging, and deployment best practices.
Basic knowledge of networking concepts and physical infrastructure troubleshooting.
Experience working with warehouse technology ecosystems and enterprise business systems.
Excellent interpersonal and communication skills with a strong customer service orientation.
Familiarity with ITIL principles; CompTIA A+ or equivalent certification preferred.
Must comply with all onboarding, security, and operational standards set by the organization.