Onsite Printer Support Technician

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Onsite Printer Support Technician
Norwich, CT (onsite)
3 Months (Contract to Hire)

Overview:
Providing daily technical support for network and workstation printers. Responsibilities include troubleshooting printer issues, delivering toner, installing new printers, and maintaining inventory. This is a customer-facing role focused on providing quick and professional technical support.

Responsibilities:

• Troubleshoot and resolve printer issues including paper jams and hardware failures

• Respond to customer support requests promptly and professionally

• Deliver toner and manage on-site consumables and parts inventory

• Install new printers (must be able to lift up to 50 lbs)

• Record and report meter reads and service data

• Keep stakeholders updated on fleet status and service progress

• Maintain printer tools and databases

• Escalate complex issues as needed

Requirements:

• High School Diploma or equivalent

• Previous IT support experience (Help Desk or hardware/application support preferred)

• Strong customer service and communication skills

• Basic PC, troubleshooting, and problem-solving abilities

• Ability to lift up to 50 lbs

• Business casual dress code

• Must have a flu shot

• Onsite parking provided

• No COVID-19 vaccine requirement

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.