ServiceNow Presales Solution Architect

Position ServiceNow Presales Solution Architect
REMOTE IN USA

Technology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.)

Skill Profile:

• Strong client facing skills
• Strong communication skills and experienced in communication at executive level
• Strong Process Analysis / Requirement gathering skills
• Fluent English
• Experience in architecting and Solution consulting
• Experience in ServiceNow solution design and transformation roadmap
• Ideally, Consulting experience and/or certification as Technology Architect
• Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform.
• Technology Architect certification preferred
• IT Operations experiences
• ITIL Foundation is preferred
• Coordination, negotiation, and persuasion skills
• Ability to work with all levels of client and internal resources
• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language

Roles and Responsibilities:

• Manage and coordinate involved technology teams in on- and offshore locations across multiple regions
• Develop technical solution design and create corresponding cost estimates
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers
• Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers
• Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
• Act as customers key contact on the proposed technology solution
• Responsible for creating SOW for the proposed solution
• Responsible for transitioning the solution to the Build team for implementation upon contract signature
• Assist the sales team in the qualification of customer needs
• Participation across the sales lifecycle on acquiring strategic customers
• Provide mentoring and training to peers, colleagues and partners
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POV
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security, etc.
• Act as the subject matter expert at Executive briefings / marketing events

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.