Principal UX Researcher

Job#: 2091432

Job Description:

Principal Usability Analyst (UX Researcher)

Role

• As a Principal Usability Analyst (UX Researcher), you'll be responsible for leading design research across a range of projects and platforms, advocating for our users' needs at every step of the product development cycle. You'll be an integral part of the Product Design & Research Team, working with other UX Researchers, Product Designers, Product Managers, Analytics, Creative, Marketing, Market Research & Consumer Insights, and other business partners to define strategies and improve experiences across web, apps (iOS and Android), stores (associate & customer facing in-store digital experiences), and other touchpoints (emerging technology).

Responsibilities

• Lead and mentor the product design team in an iterative, user centered design process
• Lead research responsibilities on complex, cross-functional projects that span across various domains of work
• Analyze data from qualitative studies including usability tests, interviews, participatory design, and heuristic evaluations
• Conduct foundational research to help inform product and design strategy
• Be a thought leader, collaborating with cross-functional teams in idea generation & exploration
• Lead the design, execution, and coordination of high-impact research studies (generative, evaluative, in person, remote, moderated, unmoderated, and beyond)
• Translate research findings into actionable insights and specific design recommendations
• Partner with Market Research and Consumer Insights and Analytics teams to create a 360 view of user data to inform design
• Help maintain a well organized and easily accessible database of past research documentation

Qualifications

• A strong passion for design research, and user centered design
• Experience conducting both qualitative and quantitative user research
• Comfort working in an agile development environment, quickly responding to new work requests, and juggling multiple projects simultaneously
• An innate understanding of the difference between testing for user behavior vs. user preference, and how to design appropriate tests for each
• Adept at navigating ambiguity and applying research tactics to fill in the gaps and drive clarity
• Have a knack for triangulating multiple data sources into meaningful insights
• Stellar communication skills - you can present complex information to audiences ranging from developers to executives and leave them informed and inspired
• Portfolio of digital product design research with a focus on mobile channels
• 8+ years of experience in a UXR role, with at least 3 years in a leadership or principal position

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.