Overview
Skills
Job Details
The Architect role is a functional and technical expert consulting with a massive, privately held global corporation s digital
transformation journey powered by implementing ServiceNow s Finance & Supply Chain solutions which includes
Sourcing & Procurement Operations (SPO), Accounts Payable Operations (APO), Supplier Lifecycle Onboarding (SLO)
and Finance Case Management (FCM). This Architect role will be working in tandem with ServiceNow Expert Services,
providing expert advisory and building strong executive client relationships within the framework of a strategic partnership
with ServiceNow.
Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The
role requires the person to be laser-focused on solving for the most relevant customer challenges bringing architectural
guidance, business acumen and deep product expertise, innovation, and industry knowledge capital to our client.
Responsibilities
Serve as primary executive point-of-contact for three projects in an enterprise-wide program, focused on
improvements in the client s Finance, Procurement, and Master Data Management (MDM) organizations using
ServiceNow s Finance & Supply Chain and App Engine Solutions.
Guide the client and the business areas (mentioned in the direct bullet above) in defining their ServiceNow
strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding
of the platform's capabilities.
Understand customer requirements in collaboration with ServiceNow Expert Services and align them with
ServiceNow Expert Services, Product Success and Client Sales Teams to drive high-value impact for the Client in
a roadmap for the current engagement, and the Client s roadmap beyond it.
Align Client to defined roadmap and report/monitor ongoing progress against it, managing client executives and
stakeholders in partnership with ServiceNow Expert Services to mitigate blockers to drive success, keeping
the in-progress engagement on track.
Define, at an architectural and design level of detail, technical and functional solutions aligned with our client s
business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks.
Serve as a liaison between Client and ServiceNow (including ServiceNow s internal organizations) as a
leadership point of contact for addressing challenges and concerns, thereby enabling the working teams to focus
on immediate roadmap items to ensure initial delivery of ServiceNow and retirement of Remedyforce by end of
May 2026.
Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path
technical issues.
Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client s
Finance, Procurement, and Master Data Management (MDM) organizations, facilitating effective communication
and collaboration between their corporation and ServiceNow.
Advise client on optimizing their service management processes, leveraging benchmarks and best practices
across the various organizations.
Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify
opportunities for innovation and provide strategic insights to clients.
Qualifications
Candidates should have significant experience with ServiceNow or similar digitalization platforms and
successfully lead end-to-end transformation projects across Finance, Procurement and Master Data Management
(MDM) organizations.
Strong consulting experience or prior experience as a Product Owner over Finance & Supply Chain Solutions is
required, including ServiceNow s Solutions.
ServiceNow Source to Pay (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO)
Accreditations are required, Custom Application Developer (CAD) certification a plus.
Experience with client s legacy solutions include SAP ECC, JD Edwards and/or Remedyforce required.
Deep understanding of ServiceNow capabilities, best practices across relevant modules, and familiarity with
process frameworks like ITIL, Lean, or TBM are necessary.
Excellent executive communication, presentation, and stakeholder management skills are required.
Experience creating implementation design artifacts, conducting solution presentations and obtaining customer
acceptance of solution design.
Strong aptitude toward communicating complex business and technical concepts using visualization and
modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
A strong technical background, including application development, software lifecycle management, and system
integrations, is also necessary.
Fluency in English is mandatory, and the ability to travel may be required.
This role offers:
This position offers the opportunity to work with a large, complex client on digital transformation initiatives and
collaborate with industry-leading professionals in the ServiceNow field. Continuous growth and learning
opportunities are available within a supportive and dynamic environment, gaining exposure to various ServiceNow
products and solutions. This role allows contributions to the growth and success of a leading Systems Integrator
partner in the ServiceNow ecosystem.
This description emphasizes the partnership aspect, the value the SI brings to the client, and the strategic nature
of the role. It highlights the SI's expertise in leading end-to-end transformations and leveraging the ServiceNow
platform to achieve business outcomes.