Overview
On Site
$$40/hr on W2
Contract - W2
Contract - 5 month(s)
Skills
Customer Service
technical support
DNS
Time Management
Microsoft Office Suite
Network troubleshooting
Technical Writing
Problem Solving
IT training
TCP/IP
DHCP
Google Suite
PST files
ticketing systems
desktop support
McAfee
Adobe Acrobat
Windows Operating System
Internet Web Browsers
Anti-Virus Software
Mobile Device Support
PC Setup and Configuration
Printer and Scanner Support
Email Configuration
Inventory Control
IT Documentation
Analog and Digital Phone Support
Routers and Switches Setup
Wireless Access Points
IT Presentations
Physical Lifting and Movement
Reliable Transportation
Valid Driver's License
Job Details
Job Title: Tech Support Analyst
Location: Parkway, Warrenton, VA
Interview Type: Initial Web-Based, Follow-up In-Person
Location: Parkway, Warrenton, VA
Interview Type: Initial Web-Based, Follow-up In-Person
Job Description:
-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, related peripheral devices (printers, scanners, etc.) and networking.
-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
-Basic experience with IT inventory control, ticketing system and reporting.
-Basic experience with analog and digital phone configuration and troubleshooting.
-Resolve network and infrastructure issues.
-Set up, configure, manage and troubleshoot routers, switches, and wireless access points.
-Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
-Identify security vulnerabilities and report security incidents promptly.
-Track end-user support activities through the ticketing system.
-Monitor network and computer systems performance.
-Coach and manage daily duties of the contracted on-site engineer.
-Own reliable transportation. The agency will reimburse them for all travel expenses directly.
Required/Desired Skills: | Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). | Required | 3 | Years |
| Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software. | Required | 3 | Years |
| Basic knowledge with setup, configuration, and troubleshooting of mobile devices. | Required | 3 | Years |
| Basic experience with the setup and support for IT presentations utilizing equipment and software. | Required | 3 | Years |
| Basic experience with IT inventory control and reporting. | Required | 3 | Years |
| Basic experience with IT staff training via in person or electronic media. | Required | 3 | Years |
| Basic experience with analog and digital phone configuration and troubleshooting. | Required | 3 | Years |
| Working knowledge and experience with computer application installation, administration, and training. | Required | 3 | Years |
| Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. | Required | 3 | Years |
| Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. | Required | 3 | Years |
| Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. | Required | 3 | Years |
| Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. | Required | 3 | Years |
| Must have the McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products to be considered. Pls highlight ON RESUME | Required | 3 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.