Overview
On Site
USD 24.00 - 27.00 per hour
Full Time
Skills
Help Desk
Issue Resolution
Service Desk
Technical Support
Analytical Skill
Conflict Resolution
Continuous Improvement
Acquisition
Forecasting
Operations Management
FOCUS
Exceed
Management
Internet
Intranet
Problem Solving
Business Process
Computer Hardware
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
This team of 6 provides complete issue resolution for 500 corporate end users. Their ServiceDesk is resolves 80% of all tickets, unless they needs to be escalated to apps support or desktop teams.
The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy & Planning:
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Acquisition & Deployment
Assist in software releases and roll-outs, and communicate to the end users about status and project conditions
Perform software improvements and upgrades
Perform code deployments and releases
Work with team to accurately forecast timing and efforts of work
Operational Management
Complete all tasks with a focus on quality
Meet or exceed established SLOs
Provide guidance to less experienced members of the team
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank
Build rapport and elicit problem details from customers
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This team of 6 provides complete issue resolution for 500 corporate end users. Their ServiceDesk is resolves 80% of all tickets, unless they needs to be escalated to apps support or desktop teams.
The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy & Planning:
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Acquisition & Deployment
Assist in software releases and roll-outs, and communicate to the end users about status and project conditions
Perform software improvements and upgrades
Perform code deployments and releases
Work with team to accurately forecast timing and efforts of work
Operational Management
Complete all tasks with a focus on quality
Meet or exceed established SLOs
Provide guidance to less experienced members of the team
Collaborate directly with different areas of IT and the business in order to provide solutions for the Bank
Build rapport and elicit problem details from customers
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the Bank systems and data
Pay and Benefits
The pay range for this position is $24.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 5, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.