Technical Writer

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 6+ mo(s)

Skills

TECHNICAL WRITER
BUSINESS ANALYST
BA
DOCUMENTATION SPECIALIST
CLAIMS PROCESSING
INSURANCE
HEALTHCARE
SOP
JOB AIDS
MANUALS
TECHNICAL DOCUMENTATION
WORD
SHAREPOINT
EXCEL
SME
SUBJECT MATTER EXPERT
REMOTE
WORK FROM HOME
TELECOMMUTE

Job Details

Job Description - Technical Writer / Business Analyst

Contract Duration: 6 months (possible extension)
Location: Remote; DMV candidates preferred, but EST/CST considered for the right candidate
Work Schedule: Standard business hours
Interview Process: Single round

Position Overview

We are seeking a detail-oriented Technical Writer / Business Analyst to join our team. This role is more technical writing-focused than a traditional BA position, with a primary emphasis on creating clear, accurate, and user-friendly documentation for complex claims processing workflows. The successful candidate will collaborate with Subject Matter Experts (SMEs) to gather knowledge, compare new data against existing documentation, and produce high-quality manuals, job aids, and SOPs.

Assignments are already scoped through year-end, with the potential for extension based on performance and project needs.

Duties and Responsibilities

  • Develop and update functional/non-functional requirements documentation from business inputs.

  • Collaborate with SMEs to gather details, ask clarifying questions, and translate technical information into clear, consumable content.

  • Compare incoming data with existing documentation for accuracy and completeness.

  • Rewrite and refine existing manuals, SOPs, and job aids to improve clarity, structure, and usability.

  • Facilitate and support User Acceptance Testing (UAT) processes, as needed.

  • Provide consultation, advice, and technical assistance to project stakeholders throughout implementation.

  • Support internal/external integrations, including design, testing, and troubleshooting.

  • Ensure documentation aligns with established standards and is accessible via tools such as Word, SharePoint, and Excel.

  • Deliver accurate reporting and metrics related to system performance and documentation processes.

  • Participate in user training sessions when required.

Minimum Qualifications

  • Bachelor s degree in Business, Computer Science, Technical Communication, or a related field.

  • Minimum 5 years experience in technical writing, systems analysis, or related role.

  • Strong background in producing clear technical documentation for non-technical audiences.

  • Proficiency with Microsoft Word, SharePoint, and basic Excel (no advanced formulas required).

  • Excellent written and verbal communication skills.

  • Strong analytical and problem-solving abilities.

  • Ability to work independently with minimal supervision and manage multiple priorities.

  • Commitment to maintaining confidentiality and handling sensitive data appropriately.

Preferred Qualifications

  • Prior experience in insurance or healthcare claims processing.

  • Experience working with government agencies or public sector entities.

  • Familiarity with Accela or Cityworks AMS/PLL.

  • Knowledge of GIS principles and spatial data concepts.

  • Experience extracting data via SQL and building custom reports.

Additional Information

  • This role will assume responsibilities from a departing contractor; the ability to quickly onboard and maintain momentum is essential.

  • Background check required due to the confidential nature of the work.

  • County-issued security badge must be worn at all County locations when onsite.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.