Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Data Security
Account Management
Active Directory
Communication
Computer Hardware
Documentation
Service Desk
ServiceNow
Status Reports
Technical Support
IT Security
Knowledge Base
Management
Microsoft Office
Network
Provisioning
Job Details
Job Title: Technical Specialist Service Desk & Account Management Job ID: 25-09177 Location: Raleigh NC Duration: 12 months of contract
Job Description:
The Client Dept seeks a Technical Specialist to support the Service Desk and Accounts Team. The role includes handling IT incidents, ServiceNow ticketing, end-user support, Active Directory account management, and ensuring data security in line with IT policies.
Key Responsibilities:
- Provide advanced support for desktop applications and account management.
- Troubleshoot hardware, software, and network issues.
- Perform user support, password resets, and system access via ServiceNow.
- Act as a SME for Active Directory and ensure secure account provisioning.
- Document resolutions, maintain knowledge base, and deliver status reports.
- Lead small projects and maintain technical process documentation.
- Implement security protocols per IT Security Office guidelines.
Required Skills:
- 3+ years in technical support, service desk, or account administration.
- Strong knowledge of Active Directory and IT security standards.
- Proficient in ServiceNow, Microsoft Office, and communication skills.
- Ability to work independently and manage high-volume environments.
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