Overview
On Site
USD 65.00 - 70.00 per hour
Full Time
Skills
Laptop
Mobile Devices
Operational Efficiency
User Experience
Tier 2
Technical Support
OS X
IOS Development
Android
End-user Computing
Printing
Virtual Private Network
Network
Patch Management
Microsoft Exchange
Endpoint Protection
Documentation
Reporting
Collaboration
Oracle Fusion
Mentorship
Tier 1
Knowledge Sharing
SLA
Regulatory Compliance
Research
Problem Solving
Conflict Resolution
Scripting
Windows PowerShell
Python
Remote Support
Remote Desktop Services
CompTIA
ITIL
Microsoft Windows
Microsoft Office
Enterprise Software
Active Directory
Microsoft
Microsoft Azure
Identity Management
Oracle Database Administration
Workflow
Management
Microsoft SCCM
ServiceNow
IT Service Management
Communication
Customer Service
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
TEKsystems client is seeking a skilled and objective-focused End User Computing (EUC) Engineer to provide advanced technical support to internal users. This role serves as an escalation point for Tier 1 support and is responsible for troubleshooting complex software, network, and access management issues across desktops, laptops, mobile devices, and peripherals. The engineer plays a key role in ensuring operational efficiency and a seamless user experience, with additional responsibilities in Microsoft Entra (Azure AD), Office 365, and enterprise administration.
Key Responsibilities:
Provide Tier 2 technical support for Windows, macOS, iOS/Android, and EUC applications.
Resolve escalated incidents and service requests related to workstations, software, M365 applications, printing, VPN, and network connectivity.
Perform workstation imaging, deployment, upgrades, patch management, and device rollouts.
Administer user accounts and permissions through Active Directory, Microsoft Entra (Azure AD), and related identity management platforms.
Perform general administration and troubleshooting of Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.
Support and manage endpoint security and compliance through Microsoft Intune and SCCM.
Respond to and manage incidents in ServiceNow, ensuring timely documentation and resolution.
Leverage PowerShell and Python scripting for automation, reporting, and task management.
Collaborate with infrastructure, security, and application teams on cross-functional projects.
Participate in Oracle Fusion administration tasks or escalation support where applicable.
Document solutions and update technical knowledge bases.
Mentor Tier 1 technicians and promote knowledge sharing.
Adhere to ITIL best practices and maintain SLA compliance.
Demonstrate strong research and self-directed problem-solving skills to resolve unfamiliar or complex issues.
Skills
Desktop, Windows, Support, Troubleshooting, Active directory
Top Skills Details
Desktop,Windows,Support,Troubleshooting,Active directory
Additional Skills & Qualifications
Proficient in scripting (PowerShell, Python, Batch) for automation and task efficiency.
Experience with hybrid AD and Entra environments.
Knowledge of the ITIL framework.
Familiarity with remote support tools such as BeyondTrust, Remote Desktop Services, etc.
Microsoft, CompTIA, or ITIL certifications are a plus.
Proficiency in Windows 10/11, Microsoft 365, and common enterprise software.
Strong working knowledge of Active Directory, Microsoft Entra (Azure AD), and identity management.
Familiarity with Oracle administration tasks or workflows.
Experience using endpoint management tools (e.g., Intune, SCCM).
Familiar with ServiceNow or similar ITSM platforms.
Excellent interpersonal, communication, and customer service skills.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems client is seeking a skilled and objective-focused End User Computing (EUC) Engineer to provide advanced technical support to internal users. This role serves as an escalation point for Tier 1 support and is responsible for troubleshooting complex software, network, and access management issues across desktops, laptops, mobile devices, and peripherals. The engineer plays a key role in ensuring operational efficiency and a seamless user experience, with additional responsibilities in Microsoft Entra (Azure AD), Office 365, and enterprise administration.
Key Responsibilities:
Provide Tier 2 technical support for Windows, macOS, iOS/Android, and EUC applications.
Resolve escalated incidents and service requests related to workstations, software, M365 applications, printing, VPN, and network connectivity.
Perform workstation imaging, deployment, upgrades, patch management, and device rollouts.
Administer user accounts and permissions through Active Directory, Microsoft Entra (Azure AD), and related identity management platforms.
Perform general administration and troubleshooting of Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.
Support and manage endpoint security and compliance through Microsoft Intune and SCCM.
Respond to and manage incidents in ServiceNow, ensuring timely documentation and resolution.
Leverage PowerShell and Python scripting for automation, reporting, and task management.
Collaborate with infrastructure, security, and application teams on cross-functional projects.
Participate in Oracle Fusion administration tasks or escalation support where applicable.
Document solutions and update technical knowledge bases.
Mentor Tier 1 technicians and promote knowledge sharing.
Adhere to ITIL best practices and maintain SLA compliance.
Demonstrate strong research and self-directed problem-solving skills to resolve unfamiliar or complex issues.
Skills
Desktop, Windows, Support, Troubleshooting, Active directory
Top Skills Details
Desktop,Windows,Support,Troubleshooting,Active directory
Additional Skills & Qualifications
Proficient in scripting (PowerShell, Python, Batch) for automation and task efficiency.
Experience with hybrid AD and Entra environments.
Knowledge of the ITIL framework.
Familiarity with remote support tools such as BeyondTrust, Remote Desktop Services, etc.
Microsoft, CompTIA, or ITIL certifications are a plus.
Proficiency in Windows 10/11, Microsoft 365, and common enterprise software.
Strong working knowledge of Active Directory, Microsoft Entra (Azure AD), and identity management.
Familiarity with Oracle administration tasks or workflows.
Experience using endpoint management tools (e.g., Intune, SCCM).
Familiar with ServiceNow or similar ITSM platforms.
Excellent interpersonal, communication, and customer service skills.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $65.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.