Overview
On Site
Accepts corp to corp applications
Contract - to 12/31/2025
100% Travel
Skills
Genesys
Job Details
Genesys Senior Developer
Location Malvern, PA
Duration: 6+ months with possible extension
Job Description:
Minimum 5 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect Experience in implementing third party integration like AWS Lambda Lex Polly and CRMDynamics etc The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media etc Thorough understanding of Genesys Framework Integration with internal and external components Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance Knowledge of Genesys AI WFM Reporting and Analytics Experience in a single complex development environment or across multiple platforms Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc Ability to work effectively in a remote virtual and global environment"
"Due to additional onboarding requirements, a meet and greet is required for all new hires.
Candidates must be willing to go to tperson closest Capgemini, Client, or onsite location as indicated by project team to meet with a Capgemini team member prior starting tpersonir assignment. If tperson candidate is not local, travel covered by Capgemini. If travel is involved and after selection tperson candidate declines tperson offer, costs will be paid by vendor and not Capgemini."
JOB DESCRIPTION:
" Minimum 5 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX
Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect
Experience in implementing third party integration like AWS Lambda Lex Polly and CRMDynamics etc
Tperson ideal candidate will possess a strong and wellestablipersond record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media etc
Thorough understanding of Genesys Framework Integration with internal and external components
Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies
Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
Knowledge of Genesys AI WFM Reporting and Analytics
Experience in a single complex development environment or across multiple platforms
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
Ability to work effectively in a remote virtual and global environment"
Current Location: (City, State & Zip Code):
Home location:
Relocate:
Bill Rate:
CTH After 3 Months:
Travelling Availability:
Availability to Start:
Phone/Mobile Number:
Skype ID:
Email Address:
Visa Type:
Visa Expiration Date:
In process of getting a ?:
Hiring Status:
Are you working directly with tperson contractor's visa holder:
If not indicate # of layers and name of tperson company:
Indicate if tperson Candidate has worked in CG before and project details along with manager's name:
Ex-Capgemini Employee:
LinkedIn Account: (MANDATORY)
Time slots for an interview (consider 3 to 5 days of availability for faster coordination):
Contractor approved to share its resume to client:
Skills summary:
Resumes will be rejected for tperson following reasons:
- Different format
- Missing details in comments section
-Missing text box in tperson personader
-Photo ID included containing personal information otperson than legal name and photo
NO CURRENCY INDICATED, VALIDATE IF USD OR CAD TO DETERMINE VISA TYPES ACCEPTED
External Resource Manager (ERM) | SubCo Staffing Center
Capgemini North America | Guatemala Enable Skills-Based Hiring No
Location Malvern, PA
Duration: 6+ months with possible extension
Job Description:
Minimum 5 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect Experience in implementing third party integration like AWS Lambda Lex Polly and CRMDynamics etc The ideal candidate will possess a strong and wellestablished record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media etc Thorough understanding of Genesys Framework Integration with internal and external components Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance Knowledge of Genesys AI WFM Reporting and Analytics Experience in a single complex development environment or across multiple platforms Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc Ability to work effectively in a remote virtual and global environment"
"Due to additional onboarding requirements, a meet and greet is required for all new hires.
Candidates must be willing to go to tperson closest Capgemini, Client, or onsite location as indicated by project team to meet with a Capgemini team member prior starting tpersonir assignment. If tperson candidate is not local, travel covered by Capgemini. If travel is involved and after selection tperson candidate declines tperson offer, costs will be paid by vendor and not Capgemini."
JOB DESCRIPTION:
" Minimum 5 years of application development experience implementing multichannel selfserviceIVR and OmniChannel Orchestration Routing on Genesys Cloud CX
Functional and hands on experience on development on Voice and NonVoice SMS Email Chat Bot etc applications solutioning using Genesys Cloud CX Architect
Experience in implementing third party integration like AWS Lambda Lex Polly and CRMDynamics etc
Tperson ideal candidate will possess a strong and wellestablipersond record of accomplishment in delivering customer interaction solutions across various interaction channels IVR web MessageChat SMS social media etc
Thorough understanding of Genesys Framework Integration with internal and external components
Delivery credentials for Self Service and Analytics solutions enabled with speechbased interfaces and dynamic menu based on customer treatment strategies
Deep knowledge of multiple Self Service and speech recognition vendors offerings strengths and weaknesses including handson experience with products from leading vendors such as Amazon Genesys and Nuance
Knowledge of Genesys AI WFM Reporting and Analytics
Experience in a single complex development environment or across multiple platforms
Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area Inbound Outbound multichannel Recording Reporting etc
Ability to work effectively in a remote virtual and global environment"
Current Location: (City, State & Zip Code):
Home location:
Relocate:
Bill Rate:
CTH After 3 Months:
Travelling Availability:
Availability to Start:
Phone/Mobile Number:
Skype ID:
Email Address:
Visa Type:
Visa Expiration Date:
In process of getting a ?:
Hiring Status:
Are you working directly with tperson contractor's visa holder:
If not indicate # of layers and name of tperson company:
Indicate if tperson Candidate has worked in CG before and project details along with manager's name:
Ex-Capgemini Employee:
LinkedIn Account: (MANDATORY)
Time slots for an interview (consider 3 to 5 days of availability for faster coordination):
Contractor approved to share its resume to client:
Skills summary:
Resumes will be rejected for tperson following reasons:
- Different format
- Missing details in comments section
-Missing text box in tperson personader
-Photo ID included containing personal information otperson than legal name and photo
NO CURRENCY INDICATED, VALIDATE IF USD OR CAD TO DETERMINE VISA TYPES ACCEPTED
External Resource Manager (ERM) | SubCo Staffing Center
Capgemini North America | Guatemala
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Additional Details
- Global Grade : C
- Named Job Posting? (if Yes - needs to be approved by SCSC) : No
- Remote work possibility : No
- Global Role Family : 60236 (P) Software Engineering
- Global Technical Skills Family : 6267 (T) Otperson ERP
- Local Role Name : Genesys Senior Developer
- Local Skills : Enter detailed local skills if needed
- Languages Required: : English
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.