Business Analyst - BA 25-24867

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Return On Investment
Microsoft
ServiceNow
System Requirements
Process Mapping
Process Reengineering
Critical Thinking
Financial Analysis
IT Service Management
Management
Business Systems
Configuration Management
Configuration Management Database
Analytical Skill
Apache Helix
Atlassian
Attention To Detail
Auditing
BMC
ITIL
Regulatory Compliance
Risk Assessment

Job Details

Job Title: Business Analyst Level 2
Location: Austin, TX (Hybrid 3 days remote, Tuesdays and Thursdays required onsite)
Duration: 2 Months (with the possibility of extension)
Interview Mode: Virtual via Microsoft Teams

Job Description:

This role involves reviewing, analyzing, and evaluating business systems and user needs. The ideal candidate will be experienced in aligning technology with business strategies and possess a strong background in business process reengineering and process mapping.

Responsibilities include:

  • Formulating system strategies that align with business goals.

  • Identifying innovative technology applications to solve business problems and enhance efficiency.

  • Preparing solution proposals, risk assessments, and financial analysis (cost/benefit, ROI, buy vs. build).

  • Documenting detailed descriptions of user needs, system functions, and development steps.

Additionally, the role includes Configuration Management responsibilities, ensuring the accuracy, maintenance, and compliance of all Configuration Items (CIs) within IT Service Management.

The configuration manager will:

  • Establish and enforce configuration management plans and policies.

  • Coordinate across infrastructure, applications, operations, and ITSM teams.

  • Define and manage configuration item identifications and changes.

  • Perform configuration reviews and audits to ensure data accuracy and policy compliance.

  • Maximize the effective use of Configuration Management tools and systems.

Candidate Skills and Qualifications:

Minimum Requirements:

Candidates who do not meet the minimum qualifications may not be selected.

  • At least 5 years of experience with advanced knowledge of ITIL configuration management principles and best practices, including developing and maintaining related processes and policies.

  • Minimum 5 years of strong analytical and critical thinking skills, with a high level of attention to detail.

  • Minimum 5 years of experience with supporting and maintaining Configuration Management Database (CMDB) platforms such as BMC Helix, ServiceNow, Atlassian, or similar.

  • Minimum 4 years of experience conducting configuration audits to ensure completeness, accuracy, and policy compliance.

  • Minimum 4 years of experience in verifying configuration status and performing reviews to ensure consistency with specifications and system requirements.

  • Minimum 4 years of hands-on experience as a Configuration Manager or in a similar role, overseeing IT Service Management (ITSM) processes and standards.

  • ITIL 4 Foundation Certification is required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.