IT - Technical Support 1

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

Support
Specialist
Desktop
Laptop
SCCM
Deploy
Deployment
Troubleshoot
Network
User Support
Customer Service

Job Details

IDEALFORCE has a CONTRACT position available immediately for IT - Technical Support 1 to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.

100% on site.

A New Device Deployment
1. Image, prepare and/or configure new desktops, laptops, and/or tablets for end-users.
2.Migrate user data and install required software.
3.Deliver and set up devices at the user’s workstation or office location.
4.Walkthrough with the user the operations of the new device
5.Ensure asset tracking and inventory records are updated upon deployment.

B . Desktop & Laptop Support
6. Diagnose and resolve hardware and software issues on desktops and laptops.
7.Perform routine maintenance, updates, and patching.
8.Configure, image, install, update and/or load operating system and applications.

C. Network Connectivity
9.Troubleshoot wired and wireless network connection issues for end-users.

D. Peripheral & Accessory Support
10. Set up and troubleshoot printers, scanners, webcams, and other peripherals.
11.Manage docking stations, monitors, keyboards, and other user accessories.
12.Replace and repair hardware components when necessary.

E. Application Support
13. Troubleshoot and resolve issues with desktop applications (e.g., Microsoft Office, productivity tools, specialized software).
14.Provide installation support for web-based and locally installed applications.

F. User Support & Customer Service
15. Provide clear, courteous, and professional communication with users
16.Maintain accurate and timely records of support requests and resolutions


THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.