IT Field Services Technician

Job Title: IT Field Services Technician

About the Role:
We are seeking an IT Field Services Technician to provide on-site technical support and deployments for clients across a variety of IT environments. This role focuses on hands-on work with hardware, networks, and end-user systems while ensuring a high standard of service. The technician will troubleshoot, configure, and maintain IT infrastructure across small and medium-sized business clients.

Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and peripheral devices.

• Support Windows client and server environments (local and virtualized).

• Configure and troubleshoot network devices, firewalls, Wi-Fi, and VPN connections.

• Administer Microsoft 365 applications, including email, OneDrive, SharePoint, and cloud/on-prem integration.

• Assist with basic VOIP systems, security appliances, and endpoint protection tools.

• Document support activities and incidents using ticketing and tracking systems.

• Provide on-site support within the assigned service region, including occasional after-hours rotations.

• Collaborate with team members to ensure timely resolution of client issues and maintain service standards.

Requirements:

• 3+ years of hands-on IT support experience; MSP experience preferred.

• Strong knowledge of Windows operating systems (Windows 7, 10, 11) and Windows Server (2012–2022).

• Experience with networking protocols, LAN/WAN/WLAN troubleshooting, and firewall/router configuration.

• Familiarity with Microsoft 365 administration and hybrid environments.

• Basic understanding of security tools and endpoint protection solutions.

• Excellent problem-solving, communication, and client-service skills.

• Reliable transportation for travel to client sites within the service area.

• Nice to have: IT certifications such as A+, Network+, Security+, or Microsoft credentials.

Work Environment & Location:

• On-site role (~90%+ at client locations) within the regional service area.

• Full-time position with standard business hours; occasional evening/weekend support on rotation.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.