Help Desk Technician V - MIDS

This is an unpaid fellowship through the Department of Defense (DoD) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD.

Type of Requisition:
Regular

Clearance Level Must Currently Posses:
Top Secret SCI + Polygraph

Clearance Level Must Be Able To Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
Help Desk

Job Qualifications:

Skills:
Computer Hardware, Technical Support, Troubleshooting
Certifications:
None
Experience:
4 + years of related experience
ship Required:
Yes

Job Description:

Transform technology into opportunity as a Help Desk Technician V Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician V Fellow you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN V FELLOW WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Administers e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Maintains current knowledge of relevant technology as assigned

WHAT YOU'LL NEED TO SUCCEED:

• Education: High School Diploma/GED
• Required Experience: 4+ years of related experience
• Required certs:

1. Security+ CE

2. PWS 9.1

• Security Clearance Level: TS/SCI w/ Poly
• Location: On Customer Site
• ship Required
• Hours: 1400-2200

DoD SkillBridge Eligibility:

• Has served at least 180 days on active duty
• Can participate within the last 6 months of separation or retirement
• Will receive an honorable discharge
• Has taken any service TAP/TGPS
• Has attended or participated in an ethics brief within the last 12 months

Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA MD Annapolis Junction

Additional Work Locations:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans