Systems Support Engineer - Windows Infrastructure

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Systems Support Engineer Windows Infrastructure (Night Shift)

Location: Lansing, MI
Schedule: Monday Thursday, 10:00 PM 8:00 AM (4x10 schedule)
Employment Type: Full-Time. W-2 Contract

Overview:

We re seeking a motivated and detail-oriented Systems Engineer to join our infrastructure operations team. This role is ideal for candidates with 1 3 years of hands-on experience in Windows environments who are ready to take ownership of system monitoring, troubleshooting, and performance optimization in a dynamic, enterprise-grade setting.

Key Responsibilities

• Monitor and manage all installed systems and infrastructure

• Perform basic troubleshooting and restart jobs as needed

• Escalate issues appropriately and execute approved Requests for Changes (RFCs)

• Record and update service tickets using the corporate Service Management tool

• Assist with system upgrades, patching, and decom/build activities

• Rack and de-rack hardware; perform patch panel cabling

• Provide escort services for co-location customers, suppliers, or partners

• Support performance tuning of application stacks and automation tools

• Maintain documentation and contribute to system performance reporting

Qualifications

Required:

• 1 3 years of experience installing, configuring, and troubleshooting Windows systems

• Elevated Active Directory skills (user account management, email setup, home directories)

• Experience with patching, monitoring systems, and automation software

• Familiarity with hardware components and troubleshooting procedures

• Ability to work independently and escalate issues when necessary

• Background in IT, systems engineering, or related technical field

Preferred:

• Exposure to infrastructure environments including Networking, Windows, and Linux servers

• Understanding of ITIL concepts and service management practices

• Associate s degree in Computer Science, Engineering, or related field (or equivalent experience)

• Certifications such as CompTIA, MCSA, or CCNA

• Strong customer service orientation and collaborative mindset

Performance Metrics

• Quality execution of responsibilities

• Positive feedback from staff, clients, and vendors

• Timely and accurate ticket documentation and issue resolution

Physical & Environmental Expectations

• Frequent computer use, phone work, and light lifting (under 25 lbs)

• Occasional travel and physical movement (bending, climbing, kneeling, etc.)

• Ability to work indoors during overnight shifts in a fast-paced environment

• Must be able to communicate effectively in English over phone and in person

We are an EOE, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. _self_identification/