Overview
Skills
Job Details
We are looking for Business Analyst Position. Below is the Job Description, please have a look and if you are available for this position, please get back to me along with your updated resume in word format with contact number.
Job Title: Business Analyst
Job location: Remote
Duration: Longterm Contract
Job Description:
We are seeking a Senior Business/System Analyst with extensive experience in Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud) to support a special project involving cross-functional collaboration, system enhancements, and business process improvements. The role requires strong functional experience, leadership in documentation, and an ability to drive projects through both Agile and Waterfall SDLCs.
Key Responsibilities:
- Lead requirements gathering, documentation, and gap analysis sessions with business stakeholders.
- Translate business needs into functional specifications, user stories, and acceptance criteria.
- Conduct UAT planning, test case development, and end-user training.
- Collaborate with developers and technical teams to ensure business requirements are met.
- Provide production support, troubleshoot issues, and assist in system enhancements.
- Support low-code configuration and declarative development within Salesforce.
- Participate in system testing, data mapping, and data modeling activities.
- Assist in the preparation of training materials and user documentation.
Required Skills & Qualifications:
- 10+ years of Business/System Analyst experience, with at least 5 years in Salesforce environments.
- Strong functional experience in Salesforce CPQ and Salesforce CX.
- Experience working in both Agile and Waterfall methodologies.
- Expertise in:
- Functional requirements, use cases, user stories
- UAT test planning & execution
- Data mapping, data cleansing, data modeling
- Strong documentation skills and attention to detail.
- Experience with low-code platforms and declarative development.
- Excellent communication and stakeholder management skills.
Education:
- Bachelor s or Master s degree in Computer Science, Information Systems, or a related technical field.