Webcast Support

Job Description: Webcast Support

Location: Santa Clara, USA

Run corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing.

Provide support to UC engineers for Telecom projects, perform statistical analysis, analyse datasets, and generate reports.

Organization

• Planning, executing, tracking multiple meetings.
• Ability to keep up to date on virtual event technology.
• Liaison between facilities, Booking team.
• Coordinating (Webcast production)
• Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production.
• Attend meetings with stakeholders to identify issues and make recommendations.

Technical skills

• Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc.
• Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro
• Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
• Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality.
• Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences.
• Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.
• Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations.
• Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
• Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
• Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.