Overview
On Site
Compensation information provided in the description
Full Time
Skills
Technical Drafting
Policies and Procedures
Business Software
Epic
Cadence
ServiceNow
Technical Support
Optimization
Call Center
Revenue Management
Business Administration
Management
Mathematics
Science
Training
Information Systems
Conflict Resolution
Problem Solving
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Scheduling
Electronic Health Record (EHR)
Billing
Legal
Recruiting
Health Care
Job Details
Job Description
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Position Description:
Serves in a cross-functional role that aids in the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system. This role collaborates with key members of operations and management to support visit type creation that works in conjunction with key scheduling components such as rules, blocks, pools, and other data elements required to schedule appointments. Functions as the primary liaison with the Information Services Department for dictionary support, table entries, training, drafting, maintenance, and enforcement of policies and procedures relative to registration and scheduling so as to maintain system standards promoting patient access. The Business Applications Analyst will also be responsible for the recruitment and retention of Business Application Analysts and Specialists.
Epic Scheduling Build and Support
Works closely with other Epic Core teams and Operations to build key components necessary for Cadence scheduling
Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy
Resolves Service Now Incidents and Tasks related to scheduling and template build
Provides end user support for all UNC owned and managed clinics along with Community Connects
Template Optimization
Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.
Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback
Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.
Other Information
Other information:
Education Requirements:
Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:
Preferred Attributes:
Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint
Experience with Patient Scheduling, Electronic Health Record, and Billing systems helpful.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $35.52 - $51.05 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Position Description:
Serves in a cross-functional role that aids in the design, build, and maintenance of scheduling patterns and templates in Epic for all clinics and ancillaries across the healthcare system. This role collaborates with key members of operations and management to support visit type creation that works in conjunction with key scheduling components such as rules, blocks, pools, and other data elements required to schedule appointments. Functions as the primary liaison with the Information Services Department for dictionary support, table entries, training, drafting, maintenance, and enforcement of policies and procedures relative to registration and scheduling so as to maintain system standards promoting patient access. The Business Applications Analyst will also be responsible for the recruitment and retention of Business Application Analysts and Specialists.
Epic Scheduling Build and Support
Works closely with other Epic Core teams and Operations to build key components necessary for Cadence scheduling
Ensures new departments joining the UNC system are built to comply with standards included in the Template Tool Policy
Resolves Service Now Incidents and Tasks related to scheduling and template build
Provides end user support for all UNC owned and managed clinics along with Community Connects
Template Optimization
Establishes and provides oversight to the application of enterprise-wide standards and guidelines as well as ensure effective maintenance of scheduling guidelines.
Offers guidance on best practices and opportunities for optimal capacity according to guidelines and standards.
Ensure that templates are adapted to meet the needs of patients and operations as indicated by access data, patient satisfaction, and operational feedback
Works collaboratively with clinic operations, scheduling services, call centers, revenue management and ISD to ensure effective template design.
Other Information
Other information:
Education Requirements:
Bachelor's degree in Business Administration, Information System Management, Math/Science or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
No licensure or certification required.
Professional Experience Requirements:
If a Bachelor's degree: Three (3) years of progressively responsible experience working with information systems.
If an Associate's degree: Seven (7) years of progressively responsible experience working with information systems.
If a High School diploma or GED: Eleven (11) years of progressively responsible experience working with information systems.
Knowledge/Skills/and Abilities Requirements:
Preferred Attributes:
Problem-solving skills, excellent computer skills including working knowledge of Microsoft Office Word, Excel, and PowerPoint
Experience with Patient Scheduling, Electronic Health Record, and Billing systems helpful.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Care Access - Support
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $35.52 - $51.05 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.