Overview
On Site
$46 - $52 hourly
Contract - W2
Contract - Temp
Skills
Management
Onboarding
Microsoft Exchange
Clarity
Regulatory Compliance
Technical Support
CA Unicenter Service Desk
Microsoft
Microsoft Office
Microsoft Windows
OS X
IOS Development
Android
Communication
Documentation
Remote Support
Identity Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Austin, TX that is seeking a Level 2 IT Support - On Call.
Summary:
Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed.
Key Responsibilities:
* Deliver advanced IT support and ensure timely resolution of technical issues
* Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
* Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
* Support Teams, OneDrive, SharePoint, and Exchange Online operations
* Maintain documentation and adhere to security and governance standards
* Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
* Track time accurately and provide regular status updates
* Handle all data with strict confidentiality and compliance
REQUIREMENTS:
* 3+ years of experience in IT support (Level 2 or advanced helpdesk)
* Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center, and Windows/macOS/iOS/Android support
* Strong troubleshooting skills, ability to work independently, and excellent communication/documentation abilities
* Familiarity with ticketing systems, remote support tools, and identity management
Additional Details:
* Approximately 20 hours per week - flexible as agreed
* Operates under client direction while provider remains employer of record
* Work product is owned by the client - confidentiality is critical
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Austin, TX that is seeking a Level 2 IT Support - On Call.
Summary:
Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed.
Key Responsibilities:
* Deliver advanced IT support and ensure timely resolution of technical issues
* Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
* Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
* Support Teams, OneDrive, SharePoint, and Exchange Online operations
* Maintain documentation and adhere to security and governance standards
* Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
* Track time accurately and provide regular status updates
* Handle all data with strict confidentiality and compliance
REQUIREMENTS:
* 3+ years of experience in IT support (Level 2 or advanced helpdesk)
* Hands-on experience with Microsoft Intune/Endpoint Manager, Office 365/M365 Admin Center, and Windows/macOS/iOS/Android support
* Strong troubleshooting skills, ability to work independently, and excellent communication/documentation abilities
* Familiarity with ticketing systems, remote support tools, and identity management
Additional Details:
* Approximately 20 hours per week - flexible as agreed
* Operates under client direction while provider remains employer of record
* Work product is owned by the client - confidentiality is critical
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.