3rd Party Clinical Applications Analyst

The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back office applications for a large, multi-regional Healthcare System; provides incident and problem management support following the outlined ITIL processes; participates in an on-call rotation to provide 24/7 desktop application support of all back office systems with an advanced understanding of Microsoft Office, collaboration products and other back office applications including functionality and technical architecture; works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness. Position requires a self-starter with the ability to work with minimal oversight.

Responsibilities: Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages Responsible for thorough documentation within call tracking database and knowledge database to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents Coordinates code changes with appropriate vendor related to desktop application issues

Healthcare experience and bachelors degree

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.