Support Engineer

DiNi Communications, Inc. is seeking a dedicated Junior Support Engineer to manage our Client's extensive video management system, which includes over 65,000 cameras. This role requires interaction with various system management teams and customers to support over 650 servers, 28,000 cameras, and 4,000 users. The ideal candidate will be comfortable supporting complex, hardware & software-intensive systems in a mission-critical environment.

Responsibilities:

• Provide Level 2 support for all cameras in the video system.
• Offer backend server application support for all video infrastructure.
• Deliver on-site and remote user-based support for video clients.
• Assist Infrastructure with Microsoft patching, reboots, and validation.
• Interface with Argus support to adjust camera views.
• Install and integrate new cameras into Genetec and support Customer, Stakeholder, and Argus cameras.
• Re-add and integrate camera replacements.
• Collaborate with various teams to provide support for multiple applications that utilize video management systems and cameras.
• Conduct, organize, prepare, and represent documentation for an Architecture & Engineering review board for new project implementations with all stakeholders.
• Provide clear and continuous communication to stakeholders on project progress and status.
• Guide and mentor project team members to ensure successful project completion.
• Adhere to all standard operating procedures, including change management, outage notifications, service ticketing, and updates.
• Collaborate with project managers and team leads to provide detailed updates on all projects and workflows.
• Thrive in a fast-paced environment, consistently meeting deadlines and adjusting to changing priorities.

Skills:

• Strong interpersonal skills, with the ability to debate, dialogue, negotiate, influence, and work collaboratively and constructively with both internal and external stakeholders.
• Excellent organizational and critical thinking skills.
• Comprehensive understanding of network protocols and transport as it relates to video.

Requirements:

• Genetec SC/Omnicast Certification.
• Located within the Tri-State area and willing to travel to the NYC area.
• Willingness to deploy physical video management hardware to locations throughout the 5 boroughs.
• Ability to maintain and develop detailed device and application documentation, including procedural, As-Built, and video camera configurations.
• Ability to represent the Client as the primary customer interface for video management and engineering.
• Minimum of 5 years of video surveillance implementation and support experience.
• Proficiency in Microsoft Word, PowerPoint, Project, Outlook
• Highly skilled in MS Excel and MS Visio.