Data Analyst (QS2) (Government)

Job Description:

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

AT&T has an opening for a Data Analyst: To be responsible for SLA Measurement & Reporting, Improvement of Service quality, Root Cause Analysis of service levels and other service delivery metrics, Auditing and Risk Management for a large IT services contract.

Description of Job Duties/Responsibilities:

• Gather, process, and analyze data into information and information into knowledge to support operations and business decisions.
• Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow.
• Works with the service managers to understand the source of knowledge to include service now, big fix, latteart and other sources.
• Work with the service delivery organization and service managers to understand ticketing trends.
• Participating in service level reviews; supports root cause analysis of customer issues and partnering with the SLA team to help identify trends.
• Monitoring and investigating operational issues; service disagreements; resolution of disputes; coordinates implementation of improvements.
• Developing and implementing data gathering, analysis, and reporting capabilities.
• Collaborating with the service managers and the design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities.
• Preparing periodic reports to communicate outcomes of analytic activities.
• Will work towards becoming proficient in writing reports in Service Now, and Splunk.
• Identifying people, process, and technology opportunities for efficiency and cost reductions.
• Analyzes complex reports as revealed by the data to assists in predicting trends, conduct quality assessments, review discrepancies, assessing risks, benefits and consideration of alternatives.
• Leads the escalation / communication of risks and issues as appropriate.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Two to Five (2-5) years of experience that may include a combination of work history and education. (NOTE: A master's degree is equivalent to 6 years of experience, a bachelor's degree is equivalent to 4 years of experience and an associate's degree is equivalent to 2 years of experience). The degree must be from an accredited College or University.

Desired Qualifications: 8570 Certification.

Ready to join our team? Apply today!

Our Data Analyst (QS2) (Government) earns between $75,700 - $93,600 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40

Time Type:
Regular

Location:
Columbia, Maryland

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.