Community Program and Operations Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Community Program & Operations Manager for a CONTRACT assignment with one of our premier SaaS clients in San Jose, CA. Also open to fully remote candidates.

We're seeking a detail-oriented, community-driven Community Program & Operations Manager within Acrobat's Community and Product Marketing Organization to provide temporary support during a team member's leave. This role will ensure continuity across Acrobat Ambassador program operations, engagement, reporting, and cross-functional initiatives.

You'll be integral to maintaining day-to-day program functions - keeping our community engaged, ensuring smooth communications, and supporting strategic deliverables in partnership with internal teams and contributors including PR, Product Marketing, our Acrobat Evangelist, and Operations lead.

Responsibilities :

• Ambassador Program Engagement & Support
  • Create and manage a steady cadence of activities to engage Ambassadors via Community hub (e.g., surveys, LinkedIn shares, article upvotes) in collaboration with internal teams.
  • Partner with community members to brainstorm ideas, content concepts, and other self-led projects.
  • Re-engage lapsed ambassadors through 1:1 outreach, surfacing unique ways to reintroduce them into the program. Add new members and facilitate offboarding as needed.
  • Act as a primary point of contact for ambassadors, responding to support needs, sharing updates, and facilitating communication between members and all cross functional teams.
  • Coordinate monthly Brown Bag community sessions, balancing product-led and ambassador-driven topics. Manage calendar invites and logistics.
• Program Operations & Coordination
  • Support Beta testing and larger research efforts by coordinating ambassador participation.
  • Liaise with PR teams to identify and coordinate ambassador involvement in media-facing opportunities.
  • Partner with PMMs and evangelists to ensure ambassador enablement materials and program resources are current and accessible.
  • Track ambassador participation across events, social content, research, and PR initiatives. Work with operations lead to ensure accurate and timely reporting.
• Reporting & Communications
  • Maintain and update ambassador program reporting, including internal decks and the quarterly newsletter.
  • Share bite-sized program updates and success stories with internal Acrobat and Outbound teams to highlight community impact.
  • Manage MAX event deliverables - overseeing logistics, attendee experience, deliverable tracking, and post-event reporting.
  • Monitor progress against quarterly goals and ensure alignment across teams and initiatives.

Required Skills :

• 5+ years experience in community management, program coordination/management, or operations.
• Excellent organizational skills and ability to manage multiple streams of work.
• Strong written and verbal communication skills; comfortable being a connector between internal and external stakeholders.
• Self-starter who can work independently, troubleshoot issues, and keep projects on track.
• Familiarity with community engagement tactics and tools like Slack, Airtable, Outlook, and Adobe products is a plus.
• A love for Adobe's community and understanding of Adobe products and services.
• Experience using Adobe Acrobat, Creative Cloud, and Generative AI tools and services is a bonus as well as any experience in event logistic planning

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. #LI-JG1